seekerhealthAsked on October 03, 2019 12:07 PM
Hello: We are looking at ways to validate the phone number entered by users using a validator api (as an example - https://realphonevalidation.com/ . but if you have other suggestions, we would welcome that as well) so that we can use that validation result as a 'pass/fail' criteria (in real time if possible) to prioritize whom to call.
Any help, suggestions would be much appreciated.
Kris JotForm SupportReplied on October 03, 2019 12:48 PM
"All you need is to do enter the required credentials from your Twilio account in the widget settings, and your form users will receive a text or call with a verification number that they can use to confirm through your form."
I hope this helps. Let us know if you need further assistance.
seekerhealthReplied on October 03, 2019 05:57 PM
Thanks! But i am not clear on your response and not sure how this will work...
My expectation is - the users fill the JotForm, and click submit - and we do a real time validation using realphonevalidation.com or phone-validator.net so that we can show the alert on the Form itself prompting the users to re-enter the correct phone number. Is this possible with JotForm and if so, how do or what services do we use to get this accomplished in real time?
Kris JotForm SupportReplied on October 03, 2019 06:29 PM
Thank you for the clarification.
so that we can show the alert on the Form itself prompting the users to re-enter the correct phone number.
I apologize if I wasn't clear on my previous response. The SMS Confirmation widget verifies the phone number of your users as soon as they hit the "Confirm" button they will receive a confirmation code.
Here's a demo form: https://form.jotform.com/61113325728955
Let us know if that doesn't meet your requirements.
seekerhealthReplied on October 03, 2019 06:48 PM
Thanks! I think we are getting closer... ok, i just tried your form and it says 'Authenticate' and 'There are errors on the form. Please fix them before continuing.' How do we actually test this?
Kris JotForm SupportReplied on October 03, 2019 07:09 PM
Have you registered on Twilio and set up the widget settings? To access the widget's settings, select the widget then click on the wand icon.
Then, fill in the Twilio account information.
If the issue still persists, kindly provide us a screenshot or the direct link of the form.
For your reference:
Looking forward to your response.
seekerhealthReplied on October 04, 2019 01:07 PM
Thanks, this is very helpful! But this is more like a two factor authentication and might be a bit too much for our users and can possibly impact user registrations... is there a solution little bit more simpler? Like the users enter the phone number and click submit and they get a message to re-enter a valid number? (not just the structure, but the validity of the number itself). This will impact/show up only for those users who didn't enter a valid number in the first place.
Nik_CReplied on October 04, 2019 01:30 PM
The only alternative we have, as far as I know, is Twillio: https://www.jotform.com/widgets/sms-confirmation
Could that work for you?
seekerhealthReplied on October 04, 2019 01:34 PM
Hi Nik, thanks, i think this is what Kris recommended as well. I am trying to get a solution where the users don't have to get a code to confirm their phone number. This would impact all users. I am trying to target only the ones entering invalid phone numbers... (again, not the structure, but actual invalid numbers)
Richie JotForm SupportReplied on October 04, 2019 01:58 PM
Unfortunately, we don't have any other phone validation widget or integration that doesn't need code confirmation.
We only have the Twilio widget for sms-confirmation.
seekerhealthReplied on October 04, 2019 02:41 PM
ok, thanks Richie!