PayPal pro merchant not setup error

  • futuresuccessors
    Asked on October 3, 2019 at 3:29 PM

    I did a test run on my account and it is still not working after I have input in my paypal authorization information. 


    The message says the merchant is not set up. 


    I don't know who else to contact.

  • Richie JotForm Support
    Replied on October 3, 2019 at 3:54 PM

    Do note that you would need a business account in PayPal to use the PayPal Pro Integration.

    I have checked your form and it seems you may have setup the integration correctly.

    PayPal pro merchant not setup error Image 1 Screenshot 20

    However, the error message you have received suggests your account is not setup correctly in PayPal.

    Can you please contact PayPal support and ensure that your account is set up to process Website Payments Pro transactions and that the billing agreement is accepted?

    Let us know how it goes.