Form Captcha on wifi only _2

  • kyle shirley
    Asked on October 3, 2019 at 5:31 PM

    Hi,

    I had a ticket open but no longer have access to open the thread.

    Here is the link

    https://www.jotform.com/answers/1982190-Captcha-appears-after-submitting-the-form-?k=40722bd1188f10e7755189e15443cee4

    The issue is occurs on our wifi network only and prompts - after pressing submit - the user to fill out a captcha. We would love for this issue to be fixed before the weekend as we will have a few thousand users filling out this form on our wifi network.

    Page URL: https://form.jotform.com/drewbodine/4-week-challenge-check-in
  • kyle shirley
    Replied on October 3, 2019 at 5:33 PM

    Additionally the issue happens on another form we created through jotform, so I do not believe the issue is with the form but our isp / ip-address communicating with the jotform servers.

  • jonathan
    Replied on October 3, 2019 at 6:19 PM

    You need to be logged in to your username drewbodine  first so you can review the private thread https://www.jotform.com/answers/1982190

    The bug ticket report was already assigned to one of the backend team and still being investigated.

    You will be notified via that thread for any updates on the status.

    I also suggest checking our guide : Whitelisting JotForm IP Addresses and Domains

    Try add the JotForm IPs listed on your server whitelist. Perhaps it will help resolve the issue already.