error on the assigned field for the invoice number

  • Profile Image
    Asked on October 03, 2019 at 06:10 PM

    see the screenshot of the error i am getting. it seems that jotform is trying to send the wrong field to to use as the invoice number. I cannot find where to specify which field will be sent to for the invoice number. i tried removing and replacing the payment method to no improvement.

  • Profile Image
    Answered on October 03, 2019 at 07:09 PM

    The custom data for Invoice Number must be a Short Entry Text field (Textbox) only.

    When you enable Ask Billing Information option in Additional Gateway Settings, you can select which Textbox field you want to use for the Invoice Number field.


    1570144003zzz 2019-10-04 07.05.20.png

    1570144024zzz 2019-10-04 07.03.54.png

    The Textbox must have a string type validation or just leave it at default (None).

    1570144161zzz 2019-10-04 07.08.23.png

    Please update this on your form. Let us know if issue persist even after doing these already.

  • Profile Image
    Answered on October 03, 2019 at 09:24 PM

    you sir, are awesome! the 'Ask Billing Information to Customer' had been switched off (perhaps by a jotform system update?) and the options I needed were hidden. thank you!