-
dadformAsked on October 3, 2019 at 6:10 PM
see the screenshot of the error i am getting. it seems that jotform is trying to send the wrong field to authorize.net to use as the invoice number. I cannot find where to specify which field will be sent to authorize.net for the invoice number. i tried removing and replacing the authorize.net payment method to no improvement.
Page URL: https://form.jotform.com/82613261127147 -
jonathanReplied on October 3, 2019 at 7:09 PM
The custom data for Invoice Number must be a Short Entry Text field (Textbox) only.
When you enable Ask Billing Information option in Additional Gateway Settings, you can select which Textbox field you want to use for the Invoice Number field.
Example:
The Textbox must have a string type validation or just leave it at default (None).
Please update this on your form. Let us know if issue persist even after doing these already.
-
dadformReplied on October 3, 2019 at 9:24 PM
you sir, are awesome! the 'Ask Billing Information to Customer' had been switched off (perhaps by a jotform system update?) and the options I needed were hidden. thank you!