Why am I not receiving payments and submissions ?

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    musicnotesjackson
    Asked on October 04, 2019 at 09:28 AM

    I am not receiving all payments and submissions from guests. Why? 

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    gerardw
    Answered on October 04, 2019 at 09:38 AM

    Are you referring to this form: "92505605079156"? If yes, I can see that there a total of 8 submissions received for this form.

    There are no incomplete payments and all payment submissions have gone through successfully. Could you check if you have received the funds in your Square account?

    Now, regarding the emails, I can see that emails for all the submissions were triggered from our end.

    15701962100410_8.png

    Please check if the emails are getting directed to your SPAM folder.

    This guide also helps you to do some quick troubleshooting from your end too: Why-Am-I-Not-Receiving-Email-Notifications.

    Do review and let us know how it goes.