Why am I not receiving payments and submissions ?

  • musicnotesjackson
    Asked on October 4, 2019 at 9:28 AM

    I am not receiving all payments and submissions from guests. Why? 

  • Girish JotForm Support
    Replied on October 4, 2019 at 9:38 AM

    Are you referring to this form: "92505605079156"? If yes, I can see that there a total of 8 submissions received for this form.

    There are no incomplete payments and all payment submissions have gone through successfully. Could you check if you have received the funds in your Square account?

    Now, regarding the emails, I can see that emails for all the submissions were triggered from our end.

    15701962100410 8 Screenshot 10

    Please check if the emails are getting directed to your SPAM folder.

    This guide also helps you to do some quick troubleshooting from your end too: Why-Am-I-Not-Receiving-Email-Notifications.

    Do review and let us know how it goes.