Error on form when submitted

  • Robin
    Asked on October 4, 2019 at 10:14 AM

    error 404 on event form 

    what do I need to do 

  • John Support Team Lead
    Replied on October 4, 2019 at 11:03 AM

    Hi Robin,

    Are you referring to this error below? I received it when I tried making a test submission on your event form.

    Error on form when submitted Image 10

    As checked, you haven't connected your PayPal account yet with the integration.

    15702013471989223 2 Screenshot 21

    Please finish the integration by connecting the payment field to your PayPal account.

    Related Guide: How-to-Integrate-Form-to-PayPal-Checkout 


  • Rvrosenbalm
    Replied on October 4, 2019 at 11:51 AM
    It is stating it is connected on my end
    Sent from my iPhone
    ...
  • BJoanna
    Replied on October 4, 2019 at 12:12 PM

    Please confirm that the issue is related to the Event Form - https://www.jotform.us/form/92077778523165 

    I inspected the form on your account and it is not connected with PayPal. 

    1570205163paypal2 Screenshot 10

    If the issue is related to some other form, please provide us a Form URL.

    Where to Find My Form URL?

  • Rvrosenbalm
    Replied on October 4, 2019 at 12:51 PM
    It is not highlighted on my end to connect it
    Sent from my iPhone
    ...
  • BJoanna
    Replied on October 4, 2019 at 1:05 PM

    Please provide us a screenshot of the payment field setting from your end. 

    How to Post Screenshots to Our Support Forum

    Also, please confirm that the issue is related to this form - https://www.jotform.us/form/92077778523165

  • Rvrosenbalm
    Replied on October 4, 2019 at 1:51 PM
    It will not allow me to connect or link it — on my end
    Sent from my iPhone
    ...
  • John Support Team Lead
    Replied on October 4, 2019 at 1:59 PM

    Could you please provide a screenshot of the error that you receive when you click the "Connect with PayPal" button?

    Here's a guide on How-to-Post-Screenshots-to-Our-Support-Forum.

    Also, may we know what browser are you using please so we could replicate it on our end?

    Please try logging in to a different browser as well and see if it makes any difference.

    We'll wait for your screenshot.