-
RobinAsked on October 4, 2019 at 10:14 AM
error 404 on event form
what do I need to do
-
John Support Team LeadReplied on October 4, 2019 at 11:03 AM
Hi Robin,
Are you referring to this error below? I received it when I tried making a test submission on your event form.
As checked, you haven't connected your PayPal account yet with the integration.
Please finish the integration by connecting the payment field to your PayPal account.
Related Guide: How-to-Integrate-Form-to-PayPal-Checkout
-
RvrosenbalmReplied on October 4, 2019 at 11:51 AMIt is stating it is connected on my end
Sent from my iPhone
... -
BJoannaReplied on October 4, 2019 at 12:12 PM
Please confirm that the issue is related to the Event Form - https://www.jotform.us/form/92077778523165
I inspected the form on your account and it is not connected with PayPal.
If the issue is related to some other form, please provide us a Form URL.
-
RvrosenbalmReplied on October 4, 2019 at 12:51 PMIt is not highlighted on my end to connect it
Sent from my iPhone
... -
BJoannaReplied on October 4, 2019 at 1:05 PM
Please provide us a screenshot of the payment field setting from your end.
How to Post Screenshots to Our Support Forum
Also, please confirm that the issue is related to this form - https://www.jotform.us/form/92077778523165
-
RvrosenbalmReplied on October 4, 2019 at 1:51 PMIt will not allow me to connect or link it — on my end
Sent from my iPhone
... -
John Support Team LeadReplied on October 4, 2019 at 1:59 PM
Could you please provide a screenshot of the error that you receive when you click the "Connect with PayPal" button?
Here's a guide on How-to-Post-Screenshots-to-Our-Support-Forum.
Also, may we know what browser are you using please so we could replicate it on our end?
Please try logging in to a different browser as well and see if it makes any difference.
We'll wait for your screenshot.