Error on form when submitted

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    Robin
    Asked on October 04, 2019 at 10:14 AM

    error 404 on event form 

    what do I need to do 

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    JohnRex
    Answered on October 04, 2019 at 11:03 AM

    Hi Robin,

    Are you referring to this error below? I received it when I tried making a test submission on your event form.

    15702013061989223.png

    As checked, you haven't connected your PayPal account yet with the integration.

    15702013471989223 2.png

    Please finish the integration by connecting the payment field to your PayPal account.

    Related Guide: How-to-Integrate-Form-to-PayPal-Checkout 


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    Rvrosenbalm
    Answered on October 04, 2019 at 11:51 AM
    It is stating it is connected on my end
    Sent from my iPhone
    ...
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    BJoanna
    Answered on October 04, 2019 at 12:12 PM

    Please confirm that the issue is related to the Event Form - https://www.jotform.us/form/92077778523165 

    I inspected the form on your account and it is not connected with PayPal. 

    1570205163paypal2.PNG

    If the issue is related to some other form, please provide us a Form URL.

    Where to Find My Form URL?

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    Rvrosenbalm
    Answered on October 04, 2019 at 12:51 PM
    It is not highlighted on my end to connect it
    Sent from my iPhone
    ...
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    BJoanna
    Answered on October 04, 2019 at 01:05 PM

    Please provide us a screenshot of the payment field setting from your end. 

    How to Post Screenshots to Our Support Forum

    Also, please confirm that the issue is related to this form - https://www.jotform.us/form/92077778523165

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    Rvrosenbalm
    Answered on October 04, 2019 at 01:51 PM
    It will not allow me to connect or link it — on my end
    Sent from my iPhone
    ...
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    JohnRex
    Answered on October 04, 2019 at 01:59 PM

    Could you please provide a screenshot of the error that you receive when you click the "Connect with PayPal" button?

    Here's a guide on How-to-Post-Screenshots-to-Our-Support-Forum.

    Also, may we know what browser are you using please so we could replicate it on our end?

    Please try logging in to a different browser as well and see if it makes any difference.

    We'll wait for your screenshot.