Authorize.net: the option to remove all other countries and keep United States only as compliance to OFAC

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    Fivestonesmarketing
    Asked on October 04, 2019 at 11:13 AM

    The credit card company is requiring that we remove all OAFC Counties from the dropdown list on the Authorize.net tool for credit card payments. Per their underwriting department, it must be removed according to this information from the US Treasury Department https://www.treasury.gov/RESOURCE-CENTER/SANCTIONS/Programs/Pages/Programs.aspx


    I believe that the easiest solution would be that the option to choose is removed and the only option that I have on my form is the United States (this company will never have any sales outside of the U.S.)

    I need this issue taken care of right away, as they have said that our clients account will be suspended until the issue is resolved. 

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    Welvin
    Answered on October 04, 2019 at 11:34 AM

    Our apologies, but I am afraid we do not have an option to do this in the form builder, especially for the Card Form layout. You can possibly hide the other countries with custom CSS codes, but you will need to switch your form layout to classic to do this.

    https://www.jotform.com/help/488-How-to-Change-Form-Layout

    I escalated this thread to our backend team for further review of this matter. Once we have an update, you will be notified here.

    In the meantime, please tell your client that you are using Jotform as the form provider and that we have already escalated it to the concerned team. 

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    Fivestonesmarketing
    Answered on October 04, 2019 at 11:43 AM

    Okay. Why do I have to switch to classic layout for custom CSS codes?

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    Fivestonesmarketing
    Answered on October 04, 2019 at 11:49 AM

    If I already built the form with card form layout, can I switch it to classic? Or, will I have to rebuild the entire form?

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    denis_calin
    Answered on October 04, 2019 at 11:56 AM

    Hi @Fivestonesmarketing!

    You would have to switch to the classic layout to be able to inject the CSS codes because the option to add CSS to a form is only available in the classic layout. And yes, you can switch your form's layout to classic without having to rebuild it by following this guide: How-to-Change-the-Form-Layout. If you would like, you can also make a clone of your form and change the layout there, so that you can always have two versions of the same form. Here is a guide on how to clone forms: How-to-Clone-an-Existing-Form-from-Your-Account.