What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade Buttom / My Account Login Not Working

    Asked by mattdancsecs on March 29, 2013 at 07:54 PM

    Im out of space and I need to upgrade asap!!!! Help. YOur button to upgrade is not loading any pages.

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    Answered by jefreylandicho on March 29, 2013 at 10:47 PM

    I was able to reproduce the same issue and have forwarded your concern to our Level 2 supports. We apologize for this inconvenience that has caused you.

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    Chief Technology Officer

    Answered by eee on March 30, 2013 at 03:43 AM


    Problem has been solved,

    Kindest Regards,


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    Answered by HeatherL25 on April 03, 2013 at 01:51 PM

    I have the same issue today! help@@@

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    JotForm Support

    Answered by Mike_T on April 03, 2013 at 02:33 PM


    Are you still having any problems with the Upgrade buttons? What browser do you use?

    We will be happy to help.

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    Answered by HeatherL25 on April 03, 2013 at 06:40 PM

    i've been using firefox...switched to Chrome, worked fine...