Webhook: Authorize.net transaction ID not available in the data received by the webhook when coupon is enabled

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    Berzin
    Asked on October 07, 2019 at 08:21 AM

    I can't find Transaction ID in webhooks response. I get transaction id in Authorize.net response, but i can't find this id in jotform response(i use webhook response)

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    Kiran
    Answered on October 07, 2019 at 08:43 AM

    Please allow me sometime to check this up for you and get back with relevant information.

    Thank you for your patience. 

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    Kiran
    Answered on October 07, 2019 at 12:33 PM

    I have tested a form using my Authorize.net sandbox account. As I check the submission data received to the webhook, I see that the Transaction ID is being sent without any issue. However, since I am using the sandbox account, the transaction ID is being displayed as 0. 

    157046599507102019_215924.png

    Would it be possible for you to check the form with a live transaction by creating a webhook http://requestbin.net/ and see how it works?

    Thanks!

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    Berzin
    Answered on October 08, 2019 at 04:19 AM

    I tested form with help requestBin, but i getted same result(it hasn't PCI_Transaction_Id)1570522705responseRequestBin.png1570522735jotformResponse.png

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    Kiran
    Answered on October 08, 2019 at 04:46 AM

    I am not sure if this is happening due to the account is enabled with HIPAA compliance. Do you have any other free account to test the transaction with webhook? If not, you may try creating a new free account using a different email address and create a new form to test this. If the normal account submission works fine to display the Transaction ID, we may assume that there is an issue with the webhook data received from HIPAA enabled account so that we can forward the issue to our backend team for further investigation.

    We will wait for your response. Thank you! 

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    Kiran
    Answered on October 08, 2019 at 04:46 AM

    I am not sure if this is happening due to the account is enabled with HIPAA compliance. Do you have any other free account to test the transaction with webhook? If not, you may try creating a new free account using a different email address and create a new form to test this. If the normal account submission works fine to display the Transaction ID, we may assume that there is an issue with the webhook data received from HIPAA enabled account so that we can forward the issue to our backend team for further investigation.

    We will wait for your response. Thank you! 

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    Berzin
    Answered on October 08, 2019 at 09:59 AM

     maybe hipaa compliance it is no a cause the problem, becouse i checked this form 04.10 and it worked(i getted PSI Transaction_Id). But now it not working. Maybe i changed any settings?

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    AshtonP
    Answered on October 08, 2019 at 10:32 AM

    Do you remember making changes to your Payment widget lately? If yes, then it could have caused the issue.

    Alternatively, as advised by my colleague you can create a new free account and a test form with webhook.


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    Berzin
    Answered on October 10, 2019 at 05:54 AM

    Hi! We checked our changes steb by step and it showed us: transaction id not sended if we add coupon. if coupon removed, transaction id sended to webhooks. Is it possible fix this?(even if coupon added we see transaction id in subbmits on site jotform but it is don't sending)

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    Kiran
    Answered on October 10, 2019 at 06:42 AM

    You are right. When the coupon is enabled, the webhook is not receiving the transaction ID. I was able to replicate the issue at my end. I am forwarding the issue to our backend team for further investigation. If there is any news in this regard, we'll let you know here.

    Thanks!

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    Berzin
    Answered on October 10, 2019 at 07:22 AM

     Thanks you! We wait for news!

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    Berzin
    Answered on October 14, 2019 at 09:57 AM

     Hi! Are you have information about us issue? it's very impotant for us, please give us know when fix is done. Thank you!

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    AshtonP
    Answered on October 14, 2019 at 10:01 AM

    I have followed up with our backend team. They will get back to you with an update.