Suspended?

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    Charlton Santana 
    Asked on October 07, 2019 at 10:10 AM

    Hi, I'm desperately trying to get my submissions although my account has been suspended?

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    IvayloK
    Answered on October 07, 2019 at 10:38 AM

    I apologize for the inconvenience. Your account was automatically suspended by our Phishing Detector.

    I have reactivated your account. So, you can now login again and access your submissions.

    Let us know if you need any further assistance.

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    Santana_Charlton
    Answered on October 07, 2019 at 10:41 AM

    Hi, 


    Thank you for reactivating my account.  Unfortunately, I'm missing about 5 entries which were inputted through the app, I guess while I was suspended.


    Though I beleive there is still luck, as the form was on two devices and they had synced just fine so both devices had the new data. 


    I'm hoping that maybe them submissions would still be on your cloud. Any chance?


    Cheers

    Charlton

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    IvayloK
    Answered on October 07, 2019 at 11:09 AM

    I checked the history of your account and there are no submission deletions.

    Please note that while your account was suspended, your form was inactive and unavailable. So, you do not have any new submissions during this period.

    Let us know if we can be of any further assistance.