WordPress Embedded Form - How do I allow the credit card information to be filled out?

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    eachonetellone
    Asked on October 07, 2019 at 01:21 PM

    Hi there, I'm having some problems with the Jotform on this website: https://eachonetellone.org/events/beyond-the-ribbon/

    It won't allow people to fill in the credit card number, only their name. What can I do to change this? 

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    zuritapia
    Answered on October 07, 2019 at 02:57 PM

    Hi @eachonetellone!

    Upon checking the link you have provided it looks like there is a error causing for your applicants to not be able to enter their Card Number, can you kindly reembed your form to your website and test once again.

    Please let us know if you are unable to enter the information. 

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    eachonetellone
    Answered on October 07, 2019 at 03:40 PM

    Didn't work. 

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    zuritapia
    Answered on October 07, 2019 at 05:03 PM

    Are you embedding your form by using the iFrame code? If not can you do so and try once again:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

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    eachonetellone
    Answered on October 07, 2019 at 05:09 PM

    Thanks @ZuriTapia! That worked. One last question: our mobile-friendly option for this same page isn't usable because the poll sheet extends into the webpage. It seems as if the mobile-friendly version didn't quite translate over, as it looks really messy and doesn't fit on the page correctly. Any tips? 

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    eachonetellone
    Answered on October 07, 2019 at 05:43 PM

    Sorry - it is not working again. We are using the iFrame code, but when viewing the website on the front end, it still is not working. Here's a link again: https://eachonetellone.org/events/beyond-the-ribbon/

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    Mike
    Answered on October 07, 2019 at 07:00 PM

    The issue appears to be caused by the used embedding method.

    If you use WordPress 5, please try the 'Add Custom HTML' option.

    Paste the form iFrame code to the HTML area.

    This should fix the issue with the non-clickable inputs.

    Then, if you notice any issues with the mobile form, let us know.

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    eachonetellone
    Answered on October 07, 2019 at 07:54 PM

    Still not working.

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    Richie_P
    Answered on October 07, 2019 at 08:45 PM

    I have checked your web page https://eachonetellone.org/events/beyond-the-ribbon/ and it seems the form is working correctly.

    It seems to be mobile responsive also.

    May we know if the issue still remains?



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    eachonetellone
    Answered on October 08, 2019 at 05:32 PM

    Working now. Can you please now help me to figure out why the mobile responsiveness widget is not working?