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eachonetelloneAsked on October 7, 2019 at 1:21 PM
Hi there, I'm having some problems with the JotForm on this website: https://eachonetellone.org/events/beyond-the-ribbon/
It won't allow people to fill in the credit card number, only their name. What can I do to change this?
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zuritapiaReplied on October 7, 2019 at 2:57 PM
Hi @eachonetellone!
Upon checking the link you have provided it looks like there is a error causing for your applicants to not be able to enter their Card Number, can you kindly reembed your form to your website and test once again.
Please let us know if you are unable to enter the information.
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eachonetelloneReplied on October 7, 2019 at 3:40 PM
Didn't work.
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zuritapiaReplied on October 7, 2019 at 5:03 PM
Are you embedding your form by using the iFrame code? If not can you do so and try once again:
https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
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eachonetelloneReplied on October 7, 2019 at 5:09 PM
Thanks @ZuriTapia! That worked. One last question: our mobile-friendly option for this same page isn't usable because the poll sheet extends into the webpage. It seems as if the mobile-friendly version didn't quite translate over, as it looks really messy and doesn't fit on the page correctly. Any tips?
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eachonetelloneReplied on October 7, 2019 at 5:43 PM
Sorry - it is not working again. We are using the iFrame code, but when viewing the website on the front end, it still is not working. Here's a link again: https://eachonetellone.org/events/beyond-the-ribbon/
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MikeReplied on October 7, 2019 at 7:00 PM
The issue appears to be caused by the used embedding method.
If you use WordPress 5, please try the 'Add Custom HTML' option.
Paste the form iFrame code to the HTML area.
This should fix the issue with the non-clickable inputs.
Then, if you notice any issues with the mobile form, let us know.
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eachonetelloneReplied on October 7, 2019 at 7:54 PM
Still not working.
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Richie JotForm SupportReplied on October 7, 2019 at 8:45 PM
I have checked your web page https://eachonetellone.org/events/beyond-the-ribbon/ and it seems the form is working correctly.
It seems to be mobile responsive also.
May we know if the issue still remains?
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eachonetelloneReplied on October 8, 2019 at 5:32 PM