Mobile App: form is not working in offline mode.

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    LuAnne Barnet 
    Asked on October 07, 2019 at 03:34 PM

    I got this app in order to record visitors to a real estate open house.  We tested it at home by turning off WiFi and sometimes it works and sometimes it doesn’t.  When I actually took it to an open house, I was able to open the kiosk and type in the information but when I submitted, it tried to find internet again and refused to work.  Unless this works consistently, it is useless to me.  

    I am working off an iPad Pro newest edition if that helps.

    Thanks.

  • Profile Image
    BDAVID
    Answered on October 07, 2019 at 05:10 PM

    We apologize for the inconvenience. I assume that the form in question is the following: https://www.jotform.us/form/92694252261156 

    Could you please double check if the form is actually enabled to work in offline mode?

    1) Click on the gear icon:

    1570482396gearicon.png

    2) Then go to Offline Forms:

    1570482420offlineform.png

    3) Finally, check the form:

    1570482479checkform.png

    If the form is checked to work in Offline mode, and the issue persists, please confirm, and we will send this bug report to our back-end team.

    If you could share a screenshot of the issue, it will be helpful to add it to this report: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

  • Profile Image
    LuAnne Barnet 
    Answered on October 11, 2019 at 03:44 AM
    Yes, it is.
    LuAnne Barnet
    REALTOR
    Keller Williams Suburban Tampa
    (863) 500-0406
    ...
  • Profile Image
    jherwin
    Answered on October 11, 2019 at 06:02 AM

    Have you tried reinstalling the app and see if that will work as expected?

    Please give it a try and let us know how it goes.