Why my account was suspended?

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    Asked on October 08, 2019 at 10:04 AM


    I noticed the forms I created are disabled and my account has been suspended? Why?

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    Answered on October 08, 2019 at 10:32 AM

    The form Auto Insurance Quote was found on your account and flagged as a fake insurances offer.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In order to reactivate your account, we will have to delete the offending form.

    Or, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #1993013 as your subject. We will let you know about the status of your account after a thorough review of your proofs.