Problems signing in and retrieving forms done.

  • Profile Image
    Clare Barren
    Asked on October 08, 2019 at 10:18 AM

    Hi, I signed up yesterday to try Jotform for the first time. I created a password and successfully started work on a form.  Today I tried to log in but no success, so I changed my password and signed in.  The form I started yesterday was not listed and so I started over again.

    I just saved what I had done, logged out.  When I tried to log back in, the log in details did not work again.

    I'm thinking of not bothering now as I am too frustrated to continue over again.  Can you help retrieve my work and help me with a permanent log in, otherwise I will leave it and look for something else.

    Thanks

    Clare

  • Profile Image
    Jed_C
    Answered on October 08, 2019 at 10:56 AM

    Upon checking your account, I don't see any issue with your account.

    Please try password reset by following this guide https://www.jotform.com/help/489-How-to-reset-the-password.

    Let us know how it goes.

  • Profile Image
    ClareBarren
    Answered on October 08, 2019 at 11:51 AM

    Hi. I managed to log in, thank you. Not sure what went wrong before, but all is ok logging in now. However, one into my account, there is no sign of any previously started forms?
    When I was working on it I did save (I think), but it is not very clear how to save and I am not sure why I cannot see or find the form I have already started.
    If you can help, I’d be grateful.


    Many thanks
    Clare

  • Profile Image
    BDAVID
    Answered on October 08, 2019 at 12:43 PM

    Glad to know that you were able to log in to your account. In regards to the forms, probably they were created in a guest session. Do you have the links to the forms?

  • Profile Image
    ClareBarren
    Answered on October 09, 2019 at 03:51 AM
    Hi, thanks for getting back to me. I do not have the links to the form, not sure how to do that. It’s probably me, but the site if very unclear on these issues and how to go about creating and saving a form.
    Apologies, but I guess I am going to have to start again. How do I create a form, not as a guest? I tried to start one yesterday after I had logged in and I still could not find that. I have tried to log in this morning and I cannot.
    I am giving up and will try someone else.
    Thanks for your help.
    Clare



    CLARE BARREN
    Director & Education Consultant

    0203 490 5652

    Mobile 07498 399141
    www.tutordoctor.co.uk
    cbarren@tutordoctor.co.uk
    ...
  • Profile Image
    VincentJay
    Answered on October 09, 2019 at 04:50 AM

    Hi Clare,

    Is this the form you're referring to?

    https://www.jotformeu.com/form/92793507084364

    https://www.jotformeu.com/form/92804506712354

    Please confirm and we will transfer it to your main account. 

    We'll wait for your reply. Thank you.

  • Profile Image
    ClareBarren
    Answered on October 09, 2019 at 05:51 AM
    Yes! Thank you. How can I access either of them on the site?
    Many thanks
    Clare
    Sent from my iPhone
    ...
  • Profile Image
    Jed_C
    Answered on October 09, 2019 at 06:06 AM

    Both forms has been moved to your ClareBarren account. Please check your myforms page or refresh your browser.

    Let us know if you have any questions or if you need further assistance.