How to change my account's email?

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    russellbrownfilms
    Asked on October 08, 2019 at 11:19 AM
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    KrisLei
    Answered on October 08, 2019 at 11:58 AM

    Hi,

    Kindly access your MyAccount page, by clicking on your photo or avatar located on the upper right corner of the main page. Then click on your username to go to your profile page and to change your account's email address.

    Or you could simply access this link: http://www.jotform.com/myaccount/ 

    1570550248change email address.JPG

    Let us know if you need further assistance.


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    russellbrownfilms
    Answered on October 08, 2019 at 12:51 PM
    Hello -
    I tried this, but the "Save" button remains greyed after I enter the new
    email address. It will not allow me to "Save" an updated email address?
    Thanks!
    Russell
    ...
  • Profile Image
    KrisLei
    Answered on October 08, 2019 at 01:27 PM

    Hello Russell,

    Kindly try to clear your browser's cache and cookies or try it on a different browser. If the issue still persists, we could assist you in changing your email address upon your request.

    Looking forward to your response.