My form link opening a page that says it is deleted when it is not and still active on my Forms

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    opsassistant
    Asked on October 08, 2019 at 11:22 AM

    Hey, 


    When we try to send a link to a form we've created (https://form.jotform.com/90436557951162) the people trying to open it say it takes them to a page that says the form has been deleted. But the form hasn't been deleted... I tried cloning the form and that link is doing the same thing. Is there a glitch on your end or could you help? Thank you! I've included a screen shot with the page they are seeing. 

    Screenshot
  • Profile Image
    Welvin
    Answered on October 08, 2019 at 12:07 PM

    The form URL is correct, and it is active. How did you send the form? Through your email or through the publish tab of the form builder? Would you mind sending us the form as well to support@jotform.com? Please CC welvin@jotform.com.

    I suspect that you have added some space or pasted an incorrect link as the URL in the email.