My account says it is suspended when I try and log in

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    Jason 
    Asked on October 09, 2019 at 07:39 AM

    So I posted this yesterday, but I can't get back to the page, tells me to log in, but when I try and log in with the email I used in this form it says suspended, which is the problem I was trying to fix


    When I posted yesterday I was told the email was a temporary account or something like that which it isnt.  I've used this for a couple years.  My work's IP was banned for potential spam issues (not sure why), I filled out the form and you all stopped blocking it after seeing it's a high school

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    Richie_P
    Answered on October 09, 2019 at 08:12 AM

    Can you please share your account username or the email address used in your account so that we can check it out?

    Looking forward for your response.

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    Jason 
    Answered on October 09, 2019 at 09:24 AM

     It's the same email I used when making this posting


    rand@trinitryrocks.com

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    Richie_P
    Answered on October 09, 2019 at 09:46 AM

    I have checked your email address and it seems to be under a guest account.

    Can you please share to us your username so that we can check it out or a Form URL you have created?



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    Jason 
    Answered on October 09, 2019 at 10:07 AM

    I don't think I have a user name or I dont know it.  I'm not sure what a guest account means.  I have an account created with this email


    I sent the link to this form recently, but the form is disabled now


    https://form.jotform.com/92672801777164


    You could try jtrand02 as a potential user name

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    Richie_P
    Answered on October 09, 2019 at 10:29 AM

    I was able to locate your account jtrand02 and it seems to be suspended as suspicious of phishing. It seems your form is collecting ID number which is a sensitive information.

    If you want to collect ID number, you need to add the Terms & Conditions and Signature widgets to your form, for users to confirm/allow/agree that you are collecting the information for a purpose. 

    Adding a License Agreement to a Form

    How to Add an E-Signature to Your Form

    We can only lift the suspension of your account if you agree with our terms and allow us to delete the offending field.

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    Jason 
    Answered on October 09, 2019 at 10:35 AM

     I can add those

    The ID number is a school ID number if that makes any difference, every student has one and I have access to them, just easier if they tell me what it is

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    Richie_P
    Answered on October 09, 2019 at 10:40 AM

    I have removed the Id number field and lifted the suspension in your account.

    Kindly add the two widgets if you wish to add the ID field again to avoid your account getting suspended.

    If you need further assistance, let us now.