problem with PDF attachment in form emails

  • arche_sta
    Asked on October 9, 2019 at 10:55 AM

    Hi, I have 4 questions :
    1- What's the difference between the option "Send Uploads as Attachment" and "PDF Attachment" ? I don't see what the first one does
    2- I've activated the "PDF Attachment" option but now I receive in my notifications 2 forms (one with the data information, the other one without) even if only one is listed in my parameters

    3- If I customize the PDF automatically created "New Document 1" can I hide/delete some information without hiding/deleting them in the form ? (for example some text information that should only appears to the user with some conditions), because that makes my PDF document very long, but I only need in it some information

    4- in my forms list, only one has an "Edit PDF form" option when cliking on "Modifier le formulaire", the other not. Why ?
    Thank you
  • Richie JotForm Support
    Replied on October 9, 2019 at 11:52 AM

    1- What's the difference between the option "Send Uploads as Attachment" and "PDF Attachment" ? I don't see what the first one does

    The send upload as attachment is used if you wish your attach your uploaded images in your notification/autoresponder email.

    While the PDF attachment is to create a PDF document with the submission data in which you can edit in the PDF editor.

    https://www.jotform.com/help/503-How-To-Include-Submissions-As-PDF-Attachment-In-The-Email-Notifications

    2- I've activated the "PDF Attachment" option but now I receive in my notifications 2 forms (one with the data information, the other one without) even if only one is listed in my parameters

    May we know the form in question?  To clarify, two notification emails are sent when your form is submitted?

    For your questions 3, I have moved it to a new thread.

    Kindly follow this link:https://www.jotform.com/answers/1994750

    4- in my forms list, only one has an "Edit PDF form" option when cliking on "Modifier le formulaire", the other not. Why ?

    You will have an edit PDF form option when you click on "Edit Form" if you have created a PDF  PDF form in that form.

    problem with PDF attachment in form emails Image 1 Screenshot 20



  • arche_sta
    Replied on October 9, 2019 at 4:00 PM

    1-thank you

    2- problem solved creating a new notification email (I was receiving 2 pdf attachment in the same notification email)

    4- I don't want a PDF form, I just want a PDF version of the submissions in the notification emails (as with my other forms), how to delete it ?

    There is confusion for me between PDF Document, PDF Form, PDF Report, PDF Submission... please help !

  • Richie JotForm Support
    Replied on October 9, 2019 at 4:40 PM

    4- I don't want a PDF form, I just want a PDF version of the submissions in the notification emails (as with my other forms), how to delete it ?

    You may delete your PDF form in your PDF editor.

    To delete, go to your PDF editor> select your PDF form and click on the three dots to show the delete option.

    problem with PDF attachment in form emails Image 1 Screenshot 30

    There is confusion for me between PDF Document, PDF Form, PDF Report, PDF Submission...

    PDF document, PDF submission and PDF report  are the same.

    In your PDF editor you can only create two kinds of PDF, Document and form.

    problem with PDF attachment in form emails Image 2 Screenshot 41

    Document will hold all your submission data while the form is a presentation of your web form.

    Hope this information helps.

    If you have further questions, let us know.