I am not getting email notifications for my form.

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    DJporter
    Asked on March 31, 2013 at 04:23 PM
    My address of the form is www.sellmyhomein29days.com. I have signed up my self a couple of times. But the last time I did not get a notification at either email address I have set up. I checked spam too. The times before that I was only getting notifications at the main address on my profile. Not the additional address. Please help. DJ Porter
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    jonathan
    Answered on March 31, 2013 at 04:53 PM

    Hi,

    Please check if perhaps your email messages were filtered and was relocated to the spam or junk folder.

    This is possible, because you have not set a specific Sender E-mail account in your form's notification email.

     

    You should set noreply@jotform.com to avoid blocking of emails. You may want to review this guide

    -How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

     

    Hope this help. Please inform us if the issue persist.

    Thanks.

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    DJporter
    Answered on March 31, 2013 at 05:00 PM
    I have checked my spam folders. Still nothing.
    DJ Porter
    Rose's Homes
    (360) 742-0493
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    DJporter
    Answered on March 31, 2013 at 05:15 PM
    I changed the sender to noreply@jotforms.com. The test email only sends to
    the email address I have associated with my account but not to the email
    address that I have specified. I have to notification emails set up. One
    goes to rose@roseshomes.com (primary) and the other is supposed to go to
    dj@roseshomes.com (this is the one that is not working).
    DJ Porter
    Rose's Homes
    (360) 742-0493
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    DJporter
    Answered on March 31, 2013 at 05:49 PM
    sweet it worked on both email addresses. Thanks
    DJ Porter
    Rose's Homes
    (360) 742-0493
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    jonathan
    Answered on March 31, 2013 at 05:51 PM

    Hi,

    Can you please clarify if you are refering to this form http://www.jotform.us/form/30886557430157 ?

    This form is under the account rdporterjr

    I test submitted the form and it was sent properly. I also have the email log that prove the email were sent.

     

     

    Current Server: /var/log/jotform/amazonSES.log:[31/Mar/2013:21:43:02 +0000] 30886557430157 AmazonSES Sent email to dj@roseshomes.com - MessageID:0000013dc2674a72-7d1b1b4b-4f75-43db-a970-a2338f045b90-000000 - RequestId:f646b5cd-9a4b-11e2-9b0d-a1785ffea166
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    DJporter
    Answered on March 31, 2013 at 05:52 PM
    Yes. It is that form. It seems to be working now. Thanks.
    DJ Porter
    (360)-742-0493
    Realtor Assistant
    Rose's Homes
    roseshomes.com
    On Mar 31, 2013, at 2:51 PM, JotForm Support Forum
    wrote:
    New response received
    A new response has been received:
    [image: JotForm]
    Answered by * jonathan *
    Hi,
    Can you please clarify if you are refering to this form
    http://www.jotform.us/form/30886557430157 ?
    This form is under the account *rdporterjr*
    I test submitted the form and it was sent properly. I also have the email
    log that prove the email were sent.
    Current Server: /var/log/jotform/amazonSES.log:[31/Mar/2013:21:43:02 +0000]
    30886557430157 AmazonSES Sent email to dj@roseshomes.com -
    MessageID:0000013dc2674a72-7d1b1b4b-4f75-43db-a970-a2338f045b90-000000 -
    RequestId:f646b5cd-9a4b-11e2-9b0d-a1785ffea166
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