Embedded Form: the Single Choice field not allowing me to select any option.

  • sheffk
    Asked on October 9, 2019 at 7:06 PM

    I'm doing this on an iPhone X with a form that's embedded on a website. I'm accessing the page through my Chrome browser

    No matter where I tap, it won't select an option. See screenshot.

    Jotform Thread 1995399 Screenshot
  • Mike_G JotForm Support
    Replied on October 9, 2019 at 8:06 PM

    I see your form is embedded using the JS Embed script — Adding-a-Form-to-a-Web-Page

    And the issue you are experiencing with your form is probably caused by a conflict between scripts.

    Can you try embedding your form using its Iframe Embed Codes instead, please?

    Getting-the-Form-iFrame-Code

    I hope this helps. Otherwise, please feel free to let us know.

  • sheffk
    Replied on October 9, 2019 at 11:38 PM

    I tried the iframe code and it still won't let me select an option on the multi-select.

  • David JotForm Support Manager
    Replied on October 10, 2019 at 12:16 AM

    I could replicate the issue in the embedded version:

    1570680554test Screenshot 10

    However, it works fine through the form's direct link:

    1570680613test2 Screenshot 21

    Unfortunately, I could not find the cause of the issue. Could you please try embedding the Iframe code without the script part? 

    Example: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    1437425927iframecode Screenshot 32

    Let us know if that helps.

  • sheffk
    Replied on October 11, 2019 at 4:11 AM
    I switched to single select and it lets me select just fine.
    ...
  • Elton Support Team Lead
    Replied on October 11, 2019 at 6:34 AM

    Glad to know that you were able to select now. I assume this is now resolved? 

    Feel free to let us know should you have any other questions.

    Regards!