Embedded Form: the Single Choice field not allowing me to select any option.

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    sheffk
    Asked on October 09, 2019 at 07:06 PM

    I'm doing this on an iPhone X with a form that's embedded on a website. I'm accessing the page through my Chrome browser

    No matter where I tap, it won't select an option. See screenshot.

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    Mike_G
    Answered on October 09, 2019 at 08:06 PM

    I see your form is embedded using the JS Embed script — Adding-a-Form-to-a-Web-Page

    And the issue you are experiencing with your form is probably caused by a conflict between scripts.

    Can you try embedding your form using its Iframe Embed Codes instead, please?

    Getting-the-Form-iFrame-Code

    I hope this helps. Otherwise, please feel free to let us know.

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    sheffk
    Answered on October 09, 2019 at 11:38 PM

    I tried the iframe code and it still won't let me select an option on the multi-select.

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    BDAVID
    Answered on October 10, 2019 at 12:16 AM

    I could replicate the issue in the embedded version:

    1570680554test.gif

    However, it works fine through the form's direct link:

    1570680613test2.gif

    Unfortunately, I could not find the cause of the issue. Could you please try embedding the Iframe code without the script part? 

    Example: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    1437425927iframecode.png

    Let us know if that helps.

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    sheffk
    Answered on October 11, 2019 at 04:11 AM
    I switched to single select and it lets me select just fine.
    ...
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    EltonCris
    Answered on October 11, 2019 at 06:34 AM

    Glad to know that you were able to select now. I assume this is now resolved? 

    Feel free to let us know should you have any other questions.

    Regards!