What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    my auto-responder is not working, how do i make sure the thank you letter is going to new people

    Asked by minorityrecruit on March 31, 2013 at 09:08 PM

    we made an auto respond for people who sign up on our website but for some reason its going to the same email address we use for the "test email" how can i fix it so the person who just signed up and gave their email information will receive our auto-response leter?

    email auto-response
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    JotForm Support

    Answered by EltonCris on March 31, 2013 at 11:34 PM

    Hi,

    I do not see any autoresponders on your form. May we know the name of the form in question? Also, here's a guide on how to setup autoresponders. Creating a Form Autoresponder.

    Hope this helps. Thank you!

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    Answered by minorityrecruit on April 01, 2013 at 12:47 AM
    we use this form in the picture i just sent. its still only sending to one email. when is should go as an auto response to people who fill out the form in the following picture

    Stephen Rousseau
    CEO/Founder
    Minority Recruit Online
    office: (800) 469-1802 ext. 1
    fax: (877) 674-9691
    cell: (513) 692-4336

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    JotForm Support

    Answered by liyam on April 01, 2013 at 01:58 AM

    Hello Stephen.  I don't see any picture in your response.  Can you visit this page again and paste the link of the image?

    Also, can you provide us the ID of the form in issue?

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    Answered by minorityrecruit on April 08, 2013 at 03:10 AM
    Jot Form,
    We have used your services for an extended period of years however we cannot fix the problem with the autores-ponderas all welcome letters are coming back to me!!! at rminority@rocketmail.com. For 2 weeks we have potentially lost customers and traffic to our website!
    Can someone call me or reply right away!!

    Stephen Rousseau
    CEO/Founder
    Minority Recruit Online
    office: (800) 469-1802 ext. 1
    fax: (877) 674-9691
    cell: (513) 692-4336

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    Answered by sidharth_kch on April 08, 2013 at 04:41 AM

    @minorityrecruit

    I checked your account and out of all forms in your account, i checked two forms which has submissions. I dont see that you have set any auto-responders configured in your form. Probably, thats the reason your customers are not receiving emails on form submissions. 

    The reason you get all the emails because the notifications are set to send emails to your email id.

    Please follow these steps to setup autoresponder in your form:

    1. Open your form on the Edit mode.

    2. Click on "Setup and Embed tab,

    3. Click on "Email Alerts",

    4. Click on "Add New Email" and ,

    5. Then select Autoresponder,

    6. On the right bottom side, (recipient address) select the form question that asks user to enter an email address,

    7. Finish and Save your form.

     

    Hope this helps!

    Let us know if you need further assistance on this or you want us to do this configuration for you.

    Thanks,

    Sidharth

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    Answered by minorityrecruit on April 08, 2013 at 09:15 AM
    The set up and embed step will not allow me to go to email alerts only form style. i have tried to update under form style and it keeps defaulting to my email is there a phone # I can reach you on. Can you call me . I am highly frustrated we are loosing business.
    my cell 513-692-4336
    Stephen Rousseau
    CEO/Founder
    Minority Recruit Online
    office: (800) 469-1802 ext. 1
    fax: (877) 674-9691
    cell: (513) 692-4336

  • Profile Image

    Answered by minorityrecruit on April 08, 2013 at 09:40 AM
    still not working. do you have a contact number? Can you go on my account and make the proper adjustments personally?

    Stephen Rousseau
    CEO/Founder
    Minority Recruit Online
    office: (800) 469-1802 ext. 1
    fax: (877) 674-9691
    cell: (513) 692-4336

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    JotForm Support

    Answered by KadeJM on April 08, 2013 at 10:44 AM

    Hey Stephen, at this time we do not currently offer phone support however, we will assist you here as best we can with this issue to help you get it resolved.

    If you follow the Instructions to make an Autoresponder as directed you will see that you can only access Email Creation from the Setup & Embed Tab, the Form Style Tab does not show this which is why you are unable to access it.

     

    I did find though that it looks like you are eventually able to create an 2 Autoresponders so you should remove 1 of them so that it doesn't send out duplicates. It looks okay except for the " Your E-Mail " should either be the email address you want to show up for it being sent from though it is highly advised that you use our default which is " NOREPLY@JOTFORM.COM " to prevent Autoresponder being Recieved by the user problems such as it being falsely detected as spam. This is mentioned in Step 5 of the Autoresponder Setup Guide.