Account blocked despite having paid.

  • Profile Image
    Lidia Valverde
    Asked on October 10, 2019 at 08:05 AM

    Hi all,

    Our account has been blocked and we have just received some messages requesting actions in terms of payment.

    Last week we were requested to check payment as it seemed to be some issue with the credit card number. This was solved and the payment was done, but you still consider us as 'free' users.

    Our user is formulariosmacario

    You can see the screenshot of the payment notice provided by you. We kindly request you to review this and provide the solution asap, as we are in the middle of a campaign and this is really disturbing our plans.

    Thank in advance for your attention.

    Lidia Valverde

    Screenshot
  • Profile Image
    Jed_C
    Answered on October 10, 2019 at 08:48 AM

    We apologize for the inconvenience.

    Account has been activated. Please check and let us know if you need further help.