Why is the T&C page on the booking form blank?

  • Profile Image
    IRMagazine
    Asked on October 10, 2019 at 09:35 AM

    For my Europe 2020 booking form, the last page T&C's is blank when testing. 


    Why does this happen?

  • Profile Image
    gerardw
    Answered on October 10, 2019 at 10:36 AM

    This page is linked to a condition, but there are missing fields. Please check the conditions and rectify the missing errors and then this issue should be resolved.

    15707181731010_10.png

    Do review and let us know if the issue persists after rectifying the errors.

  • Profile Image
    IRMagazine
    Answered on October 11, 2019 at 04:20 AM
    Hi there,
    I’ve removed the empty conditions but this has not made a difference to the T&C’s.
    Thanks,
    Priscilla
    ...
  • Profile Image
    gerardw
    Answered on October 11, 2019 at 06:44 AM

    Sorry, I got the issue.

    Only if you select "Show Terms & Conditions" will the T&C be visible due to the linked condition.

    15707906141110_7.png

    Apart from this, all fields on page 4 are hidden including the page break and these fields are not linked to any condition too. So the form would show a blank page after the payment page, which will not allow user to proceed to the last page.

    Is there any reason why all fields on page 4 are kept hidden?

  • Profile Image
    IRMagazine
    Answered on October 14, 2019 at 08:50 AM
    Hi there,
    The conditions for “show T&C’s” is fine. All page 4 should be hidden as we are disabling the invoice option. Is there a way to skip page 4 and move directly to page 5?
    Thanks,
    Priscilla
    ...
  • Profile Image
    gerardw
    Answered on October 14, 2019 at 09:03 AM

    Either you can delete the fields on page 4 OR you can use the Skip to/Hide page condition in order to directly skip to page 5. But, there should a linked "IF" question. 

    i.e. if a question is filled or if a question contains a certain value, then Hide page 4 or Skip to Page 5.

    Example:

    15710580061410_20.png

    But, for this condition to work, you would need to make the payment field as required. OR you can link the condition to an existing required field such as the Full Name.

    15710581381410_21.png

    I tested with these conditions and the page 4 is skipped. Please try and let us know the update.


  • Profile Image
    IRMagazine
    Answered on October 15, 2019 at 06:50 AM
    Hi there,
    Many thanks for your help, I’ve hidden page 4 now and the form is now working 😊
    Best wishes,
    Priscilla
    ...