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  • Profile Image

    Having a problem receiving email alerts to my inbox when a form is filled out?

    Asked by heartinvites on April 01, 2013 at 06:17 AM

    All the settings seem correct but whenver i submit a form the alert does not come through to my inbox. 

     

    My email details are info@heartinvites.com

     

    Really confused have tried everything the only thing that worked was i created a new email on my host server (godaddy) of formsubmit@heartinvites.com and that works!?

     

    If you could help that would be great!

     

    Regards Lauren.

    Page URL:
    http://www.heartinvites.com/contact.html&amp;http://www.heartinvites.c<br/>om/get-a-quote.html

    email problem email alerts settings
  • Profile Image
    JotForm Support

    Answered by EltonCris on April 01, 2013 at 06:42 AM

    Hi Lauren,

    That's because the first email was in the bounce list due to the following reason.

    info@heartinvites.com is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-'#5.1.0 Address rejected.'

    I have now removed it so it should now be fine. It says the address is unknown, most probably the email was created before submissions are sent to this address. I would suggest to check it again now. Thank you!