Having a problem receiving email alerts to my inbox when a form is filled out?

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    Asked on April 01, 2013 at 06:17 AM

    All the settings seem correct but whenver i submit a form the alert does not come through to my inbox. 


    My email details are info@heartinvites.com


    Really confused have tried everything the only thing that worked was i created a new email on my host server (godaddy) of formsubmit@heartinvites.com and that works!?


    If you could help that would be great!


    Regards Lauren.

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    Answered on April 01, 2013 at 06:42 AM

    Hi Lauren,

    That's because the first email was in the bounce list due to the following reason.

    info@heartinvites.com is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-'#5.1.0 Address rejected.'

    I have now removed it so it should now be fine. It says the address is unknown, most probably the email was created before submissions are sent to this address. I would suggest to check it again now. Thank you!