What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Having a problem receiving email alerts to my inbox when a form is filled out?

    Asked by heartinvites on April 01, 2013 at 06:17 AM

    All the settings seem correct but whenver i submit a form the alert does not come through to my inbox. 


    My email details are info@heartinvites.com


    Really confused have tried everything the only thing that worked was i created a new email on my host server (godaddy) of formsubmit@heartinvites.com and that works!?


    If you could help that would be great!


    Regards Lauren.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on April 01, 2013 at 06:42 AM

    Hi Lauren,

    That's because the first email was in the bounce list due to the following reason.

    info@heartinvites.com is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-'#5.1.0 Address rejected.'

    I have now removed it so it should now be fine. It says the address is unknown, most probably the email was created before submissions are sent to this address. I would suggest to check it again now. Thank you!