What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I get rid of the Security Caution form that is still blocking my New Submissions?

    Asked by foothills05 on April 01, 2013 at 08:48 AM

    I am still getting a Security Caution notice everytime I get a New Submission.  I have to click on it 8-10 times before it goes away.  Why is this happening?  I have attached a copy of the form I made with my cell which is the only way I can get a copy of it.  Please get this problem corrected.  I do not know what my customers may be receiving on their end.

    Page URL:
    https://secure.jotform.com/form/20081142467

    Screenshot
    Submissions problem style size font
  • Profile Image

    Answered by jefreylandicho on April 01, 2013 at 09:00 AM

    Can you please try reposting the image again or send the image direct link as we were unable to see the screenshot you have attached.

    Thank you.

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    Answered by foothills05 on April 01, 2013 at 10:32 AM
    New response receivedThe image will not let me open a link to it. I can send it as an attachment if you have a direct e-mail address. I am not computer literate. Sorry, Larry
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    JotForm Support

    Answered by EduardoMendez on April 01, 2013 at 11:09 AM

    Hi there,

    You can use this tool in order to upload your image.

    Once you upload the image , simply paste the URL on  your next post and we'll be able to open it.

    BTW, I tried your stand alone form and submitted a test (with my name only) and it gave me no errors on my side.

    Are you embedding the form anywhere?

     

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    Answered by foothills05 on April 05, 2013 at 08:38 AM
    New response receivedEd, I do not understand this and how to use it to capture the Security Alert screen. I received both of your New Submissions. The one will your name on it, Ed Mendez, was blocked by the Security Alert screen and it would only go away after I clicked Yes ten times. The New Submission with test test test came through unblocked. This only started happening a few months ago and I have made no changes to my system. Can you not give me an e-mail address where I can send you an attached picture of the screen I took with my cell? I am not a computer person and do not understand what is happening and how to fix it. I may have to go to another form system if it continues. Larry R. Smith
    Why not give me a call (864) 630-1883 to see if you can walk me through a repair?
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    JotForm Support

    Answered by EduardoMendez on April 05, 2013 at 10:37 AM

    @foothills05

    You can e-mail us at support@jotform.com.

    Please include a brief description of the issue and refer back to this thread: 

    http://www.jotform.com/answers/199651-How-can-I-get-rid-of-the-Security-Caution-form-that-is-still-blocking-my-New-Submissions#4

    You can attach the images of the problem and we'll get abck to you ASAP.