Forms is not showing up online..

  • jlsrentonadmin
    Asked on October 10, 2019 at 2:23 PM

    HELP! Our online submission form is not working.. we've had it built and running for a couple months now but today, our Brokers cannot access the form to fill out a marketing request! Can you please give me a call or look into it ASAP! Thank you for your time.

    - Sadie 

    Jotform Thread 1996570 Screenshot
    Page URL: https://form.jotform.com/91306065707152
  • John Support Team Lead
    Replied on October 10, 2019 at 3:35 PM

    Hi Sadie,


    I have tried accessing the form that you mentioned however, I wasn't able to replicate the issue. It's viewable on my end.

    Could you please try accessing your form again and let us know if the issue still persists so we could further check.

  • jlsrentonadmin
    Replied on October 11, 2019 at 4:30 AM

    Hi there,
    We fixed it on our own. We just refreshed the URL link.
    Have a good day,
    Sadie Dedon

  • John Support Team Lead
    Replied on October 11, 2019 at 6:35 AM

    Hi Sadie,

    We're glad to know that the form is working fine now on your end. It has been reported that the issue happens to forms with Continue Forms Later feature enabled, but it has been fixed already.

    Apologies for this inconvenience.