What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving emails from my submission forms submitted through my website

    Asked by xblade on April 01, 2013 at 09:46 AM

    http://www.jotform.com//?formID=30125816390348

     

    I am not receiving emails from the forms submitted through my wesbite, however I am receiving the test emails.

     

    I have checked my spam folder and they are not going there either.

     

    Please could this be looked into.

     

    Thank you.

    Page URL:
    http://www.jotform.com//?formID=30125816390348

    Emails JotForm checked www
  • Profile Image

    Answered by jefreylandicho on April 01, 2013 at 10:12 AM

    I checked your email notification and no email address was set. 

    Please add the email address in the Recipient E-mail you want to receive the notification. To add the email address in the notification email, click Setup & Embed then click the email alersts icon and select the notification you have created.

    Click the Reply-To and Recipient Setting

    And in the Recipient E-mail, add the email address you want to receive the form notification.

    If you need further assistance, please contact us again.