I submitted a request more than an hour ago and still no help.

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    Talogan
    Asked on October 10, 2019 at 05:50 PM

    I submitted a request more than an hour ago and still no help. The phone number at the bottom of my confirmation payment email is not in service. This is disappointing.



    This is a re-post of a comment on About Us

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    Kevin_G
    Answered on October 10, 2019 at 05:51 PM

    I can see you have indeed opened two threads recently: 

    https://www.jotform.com/answers/1996738

    https://www.jotform.com/answers/1996787 

    Please note that the response time depends on the number of requests we are getting at the moment from our users. You also receive an email when a support representative replies to your thread. 

    I would recommend you to kindly follow up your question here: https://www.jotform.com/answers/1996738 

    Thanks.