Form data could be seen after replacing it with new field

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    arenaissancehealth
    Asked on October 10, 2019 at 06:11 PM

    So, the invoice we use below to fill out for billing in our business is not working as it should and has always.   It had a line for multiple choice 

    Office visit for Ana:  (and 8 options to click on.. one of them).  You could see it when clicking and then submit... but then... when you go back to look on the submitted form.. you can only see the heading and no choice that was clicked/picked at time of filling out form????


    AAlso, now that we temporarily put a single line entry to use instead and deleted that multiple choice option... the placement of location where we want it when filling out... shows up differently and lower in the finished submitted form..


    TThis is getting aggrivating and you have no customer service to talk to ... nor did anyone respond from yesterday...????


    https://form.jotform.com/71986507899177

  • Profile Image
    Vanessa_T
    Answered on October 10, 2019 at 07:06 PM

    TThis is getting aggrivating and you have no customer service to talk to ... nor did anyone respond from yesterday...????

    Apologies but yes, we do not offer phone support. I've checked all your posted questions but could not find any from yesterday, which could mean that your post might not have been successfully posted, hence, there was no response.

    So, the invoice we use below to fill out for billing in our business is not working as it should and has always. It had a line for multiple choice

    Can you share to us what didn't work? What was it supposed to do vs what is happening?

    You could see it when clicking and then submit... but then... when you go back to look on the submitted form.. you can only see the heading and no choice that was clicked/picked at time of filling out form????

    I assume that this is the new field you have added in replacement to the multiple choice field.

    1570748430Screen Shot 2019-10-11 at 6.59

    Please note that if you remove a field on your form, the corresponding submitted data will also be removed. The new field will only display newly submitted data.

    AAlso, now that we temporarily put a single line entry to use instead and deleted that multiple choice option... the placement of location where we want it when filling out... shows up differently and lower in the finished submitted form..

    Can you please share a screenshot of what you meant by the field showing on the lower part of the submitted form?

    Please show/describe where exactly it should be vs where it is currently at.

    We'll await for your response.