Help! Error Message: Redis server went away.

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    bemuse
    Asked on April 01, 2013 at 11:43 AM

    I recently transferred ownership of the domain where I link up the forms. Got this message this morning on one form but others are working successfully. Should I remake the form? Is there another solution?

    Screen shot below!

    Thanks!

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    newschool
    Answered on April 01, 2013 at 11:52 AM

    We are experiencing the same issue on our forms as well. cb

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    jefreylandicho
    Answered on April 01, 2013 at 11:57 AM

    I can see the form without any issue in my end. Can you please try clearing your browser cache or embedding it using a different method like IFRAME and see if the issue still persists?

    If the issue still persist, please contact us again.

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    justinwade
    Answered on April 01, 2013 at 12:03 PM

     jefreylandicho,

    We are having the same issue.  This issue is not seeing the form.  You will get an error once you submit it.  Please advise

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    bemuse
    Answered on April 01, 2013 at 12:06 PM

    I changed it to an iframe embed and it worked perfectly.

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    justinwade
    Answered on April 01, 2013 at 12:12 PM

    It seems that the server (or whatever it was) is fixed on my end also. 

     

    thanks,

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    newschool
    Answered on April 01, 2013 at 12:12 PM

    Changing to iframe is not a true option unless you are discontunuing the script option. We have hundreds of forms in action. Is this the case?

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    jefreylandicho
    Answered on April 01, 2013 at 12:31 PM

    @newschool

    It is a temporary or probably a network error which should resolved itself automatically.  Please try checking your form again and see if the issue still persist as I tested it and it seems to be working fine without any issue here.