What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Are your servers experiencing issues?

    Asked by b2bcontact on April 01, 2013 at 11:45 AM

    WHy am i getting this message when i try to submit our forms? - 

    Oops! Redis server went away


    We have active campaigns that cannot be down.  Let us know ASAP what's going on here.

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    Answered by glennlee on April 01, 2013 at 12:07 PM


    Please try to clear your browser cache then try it again. I tested your form in my end and it directed me to your thank you page. Here is the screenshot of your thank you page.


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    Answered by johncrowley on April 01, 2013 at 03:01 PM

    I'm getting email from my users complaining about the same thing.

    Can we have an explanation?  If this temporary? What is the cause?

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    Answered by sidharth_kch on April 01, 2013 at 03:42 PM


    Can you please share you webpage url where you have embedded your form. It would help us investigate your issue.