What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Change Credit Card link directs me to a Blank Page

    Asked by StElizabeth on April 01, 2013 at 11:58 AM

    I logged in to Jotform.com and navigated to Account -> Billing -> Payment Method, but when I click "Change Credit Card" it simply opens a new, but blank tab. 

    Trying to renew our account.

    Thanks for your help.

    credit card URL page account credit card
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    Answered by glennlee on April 01, 2013 at 12:44 PM

    Hi,

    I tried to click the Change Credit Card and I replicated what you have said. I will escalate this our next level support. You will hear updates here. Thanks

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    Answered by StElizabeth on April 01, 2013 at 02:19 PM

    Thank you.

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    Answered by StElizabeth on April 02, 2013 at 02:20 PM

    Dear glennlee can you please update me on the status of this.

    Thank you.

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    JotForm Support

    Answered by KadeJM on April 02, 2013 at 02:32 PM

    I just double-checked the problem and it still currently remains. From our end the thread is already assigned to a developer and is currently undergoing investigation. We would like to request a little more patience from you if you wouldn't mind allowing us a little more time for now and we will notify you as soon as we can when it has been fixed.

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    Answered by StElizabeth on April 02, 2013 at 02:46 PM

    Thank you. I just want to make sure our forms are still active and we can renew are subscription before it is up.

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    JotForm Support

    Answered by Mike_T on April 02, 2013 at 02:58 PM

    Thank you for your understanding in this matter. We will make sure to fix the problem as soon as possible. Your forms will not be disabled.

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    Answered by StElizabeth on April 26, 2013 at 12:24 PM

    Checking in on the status of this issue. Thank you.

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    JotForm Support

    Answered by KadeJM on April 26, 2013 at 12:51 PM

    Hello, I just checked and I can see this problem is still occuring on your account. As far as I can tell for right now this issue is assigned and undergoing investigation still so on behalf of our developers I would like request a little bit more time in regards to this problem so we will get back to you as soon as we can and thank you for your patience.

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    Answered by canerbalci on May 09, 2013 at 10:43 AM

    Hi StElizabeth,

    Sorry for the inconvenience. Can you try clicking on the Premium plan box in Account->Billing. There seems a glitch with the credit card change link of your subscription. Clicking on the Premium box will take you the correct page where you can resubscribe with your new payment info.