- StElizabethAsked on April 01, 2013 at 11:58 AM
Trying to renew our account.
Thanks for your help.
- glennleeAnswered on April 01, 2013 at 12:44 PM
I tried to click the Change Credit Card and I replicated what you have said. I will escalate this our next level support. You will hear updates here. Thanks
- StElizabethAnswered on April 01, 2013 at 02:19 PM
- StElizabethAnswered on April 02, 2013 at 02:20 PM
Dear glennlee can you please update me on the status of this.
- KadeJMAnswered on April 02, 2013 at 02:32 PM
I just double-checked the problem and it still currently remains. From our end the thread is already assigned to a developer and is currently undergoing investigation. We would like to request a little more patience from you if you wouldn't mind allowing us a little more time for now and we will notify you as soon as we can when it has been fixed.
- StElizabethAnswered on April 02, 2013 at 02:46 PM
Thank you. I just want to make sure our forms are still active and we can renew are subscription before it is up.
- JotForm SupportMike_TAnswered on April 02, 2013 at 02:58 PM
Thank you for your understanding in this matter. We will make sure to fix the problem as soon as possible. Your forms will not be disabled.
- StElizabethAnswered on April 26, 2013 at 12:24 PM
Checking in on the status of this issue. Thank you.
- KadeJMAnswered on April 26, 2013 at 12:51 PM
Hello, I just checked and I can see this problem is still occuring on your account. As far as I can tell for right now this issue is assigned and undergoing investigation still so on behalf of our developers I would like request a little bit more time in regards to this problem so we will get back to you as soon as we can and thank you for your patience.
- canerbalciAnswered on May 09, 2013 at 10:43 AM
Sorry for the inconvenience. Can you try clicking on the Premium plan box in Account->Billing. There seems a glitch with the credit card change link of your subscription. Clicking on the Premium box will take you the correct page where you can resubscribe with your new payment info.