PDF form - When I Click Address Field, Page Turns Blank and White

  • ianshand
    Asked on October 11, 2019 at 7:52 AM

    Hi,

    I'm building a PDF form. I've added the address field. But, any time I try to edit it, the form editing area goes completely white. A reload takes me to where I was, but the address field can't be edited or deleted as it always just goes white anytime you try to do anything with it. I've tried using Vivaldi and Safari. I'm going to try Firefox to see if that makes a difference. 

    But any help will be much appreciated. I have 90% completed form but I can't progress with it because of this glitch.

    I've uploaded a screen recording of the glitch to DropBox, the link to view it is in the Let Us Help You Better box.

    Many Thanks

    Ian

    Page URL: https://www.dropbox.com/s/9vvdkl872rslt4a/Jotform%20Address%20field%20issue.mp4?dl=0
  • craig Jotform Support
    Replied on October 11, 2019 at 8:12 AM

    We checked your form then we tried to replicate your problem. But we didn't replicate. Please clear your Browser's Cache and Cookies then try again. It will solve your problem.


    1570795841Screen%20Shot%202019 10 11%20a Screenshot 10

    If you require any further assistance feel free to let us know.