Why is my account suspended?

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    Beth Geller 
    Asked on October 11, 2019 at 11:02 AM

    I have tried to log in and it is telling me that my account is suspended? The username is urbanmutt. Can you please let me know what the problem is? We have not received any emails about this.


  • Profile Image
    Answered on October 11, 2019 at 01:19 PM

    I have checked your account and it was suspended due to the credit card fields on the form https://www.jotform.us/form/92813785855169

    Here's a screenshot of the guilty fields: 


    Please note that asking for credit card fields through plain text fields goes against our terms, I would recommend you to kindly check our terms too so you know why your account may be suspended: https://www.jotform.com/help/8-Terms-of-Use 

    I have removed the guilty fields from your form in order to reactivate your account, please kindly avoid asking for this information or any other that goes against our terms in order to avoid getting your account suspended. 

    Also, if your purpose is to charge your users later, you may check this feature we have: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    Let us know if you have questions.