Form not send uploads as PDF or hiding fields

  • Profile Image
    nqrupdate
    Asked on October 11, 2019 at 12:47 PM

    my form is currently selected to send uploads as attachments and to hide any fields not used on the notification and recipient emails

    But they are not working, I am not recieving the pictures as attachemtns and the fields still show.

    Please advise asap

    https://form.jotform.com/92824451317154  

  • Profile Image
    Richie_P
    Answered on October 11, 2019 at 03:08 PM

    I have checked your form https://www.jotform.us/form/92824451317154 and It seems you're using the Take photo widget to get your photos.

    The widget doesn't attach the images in the notification as uploads.

    You would have to use the upload file field for your uploaded files to be attachments.

    However, checking from your form you have multiple submissions already.

    We don't recommend in deleting your widget as it will delete the associated submission data.

    If you wish to use the File upload field, you may hide the widget so that the associated data will not deleted.

    Hope this information helps.


  • Profile Image
    nqrupdate
    Answered on October 24, 2019 at 09:12 AM

    great thank you!