Why is my account suspended?

  • Profile Image
    Benjamin 
    Asked on October 13, 2019 at 07:53 AM

    Hi I have a form published a week ago and today I'm facing the issue of the forms being disabled. 

    Also, I have another problem which is my account is suspended, I couldn't log in. Please rectify this issue, thanks!

  • Profile Image
    jherwin
    Answered on October 13, 2019 at 09:42 AM

    Unfortunately, your account was suspended because of your forms violated our Terms of Use.  Upon review of your account, it was found that the Forms have an ID field. So your account is suspended due to this.

    We will have to remove it for compliance. If this was a government-issued ID it needs to be protected by two mandatory widgets:

    1. Add the Terms & Conditions Widget(or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    The widgets will apply for ID number collection or for ID upload collection. This will make you the sole responsible for collection and handling.

    Please make sure to add the widgets before the button in order for the system to recognize a valid collection.

    Thank you.