- mafeeneyAsked on April 01, 2013 at 05:28 PM
Hello, I have an Authorize.net - integrated JotForm, and I've had several people say the payments wouldn't go through on their mobile phones. I have contacted Authorize.net and there are no "unsettled" transactions with them, so I'm assuming this is a JotForm issue... do payments not work on mobile phones? I'm sorry, I don't have the error code they were getting, so I know it's a little vague.
- JotForm SupportMike_TAnswered on April 01, 2013 at 05:50 PM
Thank you for contacting us.
What error do they get? Also, any additional information about their mobile devices would be appreciated (for example, it was Android 4.0 device or some Apple device with iOS 6).
We are looking forward to hearing from you.
- mafeeneyAnswered on April 01, 2013 at 07:07 PM
Thanks for the answer, I don't have any of that information right now, so you probably won't be able to help me with this. Thanks anyway!
- JotForm SupportEltonCrisAnswered on April 01, 2013 at 08:53 PM
Thanks for the updates. If you find any information regarding on this matter, please feel free to post it here. We'd be more than happy to investigate this further. Thanks!