What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Authorize.Net - Payment via mobile issue

    Asked by mafeeney on April 01, 2013 at 05:28 PM

    Hello, I have an Authorize.net - integrated JotForm, and I've had several people say the payments wouldn't go through on their mobile phones. I have contacted Authorize.net and there are no "unsettled" transactions with them, so I'm assuming this is a JotForm issue... do payments not work on mobile phones? I'm sorry, I don't have the error code they were getting, so I know it's a little vague.

    Page URL:
    https://secure.jotform.us/form/22975176271157

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    JotForm Support

    Answered by Mike_T on April 01, 2013 at 05:50 PM

    Thank you for contacting us.

    What error do they get? Also, any additional information about their mobile devices would be appreciated (for example, it was Android 4.0 device or some Apple device with iOS 6).

    We are looking forward to hearing from you.

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    Answered by mafeeney on April 01, 2013 at 07:07 PM

    Thanks for the answer, I don't have any of that information right now, so you probably won't be able to help me with this. Thanks anyway!

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    JotForm Support

    Answered by EltonCris on April 01, 2013 at 08:53 PM

    @mafeeney,

    Thanks for the updates. If you find any information regarding on this matter, please feel free to post it here. We'd be more than happy to investigate this further. Thanks!