Authorize.Net - Payment via mobile issue

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    Asked on April 01, 2013 at 05:28 PM

    Hello, I have an - integrated JotForm, and I've had several people say the payments wouldn't go through on their mobile phones. I have contacted and there are no "unsettled" transactions with them, so I'm assuming this is a JotForm issue... do payments not work on mobile phones? I'm sorry, I don't have the error code they were getting, so I know it's a little vague.

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    Answered on April 01, 2013 at 05:50 PM

    Thank you for contacting us.

    What error do they get? Also, any additional information about their mobile devices would be appreciated (for example, it was Android 4.0 device or some Apple device with iOS 6).

    We are looking forward to hearing from you.

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    Answered on April 01, 2013 at 07:07 PM

    Thanks for the answer, I don't have any of that information right now, so you probably won't be able to help me with this. Thanks anyway!

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    Answered on April 01, 2013 at 08:53 PM


    Thanks for the updates. If you find any information regarding on this matter, please feel free to post it here. We'd be more than happy to investigate this further. Thanks!