What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JotForm _ usrename - wilbur ----> Order Reference Number 58142008 -- Why can't I use the service I just paid for??????

    Asked by wilbur on April 02, 2011 at 04:29 PM
    I just signed up for your $9.95 per month "Premium Service" using my credit card.
    My account is still showing that it is a "Free" account and I do not have access to the
    "Premium" features I purchased.
    I didn't pay for the "Premium Service" so I could not have access to it.
    Please enable my "Premium Service" or I will cancel this account and go with another
    online form provider.
    I shouldn't have to wait to use the service I just purchased. We're online. This isn't
    mail order.
    Bill Baker
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    JotForm Support

    Answered by NeilVicente on April 03, 2011 at 12:06 AM

    Hello Bill,

    I checked your account and found out that you are already activated for premium service.

    wilbur Account: PREMIUM Status: ACTIVE


    Basically, there is not really a difference with the functions of the Form Builder in a free account and a Premium/Professional one. The difference lies within the numbers. The advantages of a Premium account over a free one are the following:


    More available disk space

    Higher monthly regular and secure submissions limit

    Higher payment submissions limit

    For a more detailed comparison, please refer to this page: Jotform Pricing Plans

    I hope you find this information useful. Let me know if you have other queries.