JotForm _ usrename - wilbur ----> Order Reference Number 58142008 -- Why can't I use the service I just paid for??????

  • Profile Image
    Asked on April 02, 2011 at 04:29 PM
    I just signed up for your $9.95 per month "Premium Service" using my credit card.
    My account is still showing that it is a "Free" account and I do not have access to the
    "Premium" features I purchased.
    I didn't pay for the "Premium Service" so I could not have access to it.
    Please enable my "Premium Service" or I will cancel this account and go with another
    online form provider.
    I shouldn't have to wait to use the service I just purchased. We're online. This isn't
    mail order.
    Bill Baker
  • Profile Image
    Answered on April 03, 2011 at 12:06 AM

    Hello Bill,

    I checked your account and found out that you are already activated for premium service.

    wilbur Account: PREMIUM Status: ACTIVE


    Basically, there is not really a difference with the functions of the Form Builder in a free account and a Premium/Professional one. The difference lies within the numbers. The advantages of a Premium account over a free one are the following:


    More available disk space

    Higher monthly regular and secure submissions limit

    Higher payment submissions limit

    For a more detailed comparison, please refer to this page: Jotform Pricing Plans

    I hope you find this information useful. Let me know if you have other queries.