Account Suspended?

  • Chris Mansfield
    Asked on October 14, 2019 at 10:04 AM

    I am unable to log into my account and I get a "suspended" message when I try.  I've reset my password and it still does not work.  Please advise.

    Jotform Thread 1999969 Screenshot
  • Girish JotForm Support
    Replied on October 14, 2019 at 10:22 AM

    The form in your account "92394294214157" was suspicious of phishing activity because you are collecting credit card details and bank info in plain form fields.

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    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.