Why can't I add a new sender email address to the autoresponder email?

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    Olsen_Marsha
    Asked on October 14, 2019 at 04:53 PM

    I am trying to change an email address for our auto-responder, but when I go to add it, it says it's already verified. Fine, but then when I go to select it from the drop-down menu, it's not an option. Any ideas?

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    Welvin
    Answered on October 14, 2019 at 05:20 PM

    I can see admission@ email there. Would you mind checking again? You can delete the email through your Settings page https://www.jotform.com/myaccount/settings.