Where does my form submission go?

  • Profile Image
    botasyorgos
    Asked on October 14, 2019 at 06:17 PM

    Hi, 

    I filled the form as a test but did not receive it on my email box. Where did it go?

    Thanks,

    Maria

  • Profile Image
    VincentJay
    Answered on October 14, 2019 at 06:29 PM

    If you're referring to the submission page, please follow this guide: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    If I misunderstood your question, please give us more information on what you're trying to achieve. 

    Thank you.

  • Profile Image
    botasyorgos
    Answered on October 14, 2019 at 06:50 PM
    Thank you for the response. I still don’t understand how can I get notified of my encrypted submissions. The other question is: can I forward the notifications to 2 different email addresses?
    Maria
    ...
  • Profile Image
    JohnRex
    Answered on October 14, 2019 at 07:51 PM

    Hi Maria,

    Please note that some features are not available for Encrypted Forms such as:

    1. PDF Downloads.

    2. Reports (this includes downloading Excel and CSV files from within the Submissions Page).

    3. Emails: Email Notifications and Autoresponder (usually emailed to the form submitters).

    If the form is encrypted, you can still receive an email notification. But instead of seeing the actual submission data, you will receive an email stating that YOU RECEIVED AN ENCRYPTED RESPONSE. It looks like this: 

    157109685608-email.png

    However, if you mean you are not receiving an email notification when a submission comes in, I can see that they are being sent to the email associated with your account" m****9@gmail.com. Could you please provide a link to the form in question so we could check?

    Related Guides:

    Encrypted-Forms-and-How-to-Use-Them 

    Setting-up-Email-Notifications 

  • Profile Image
    botasyorgos
    Answered on October 14, 2019 at 10:50 PM
    What I would like to know if how will I receive notification of the submissions received. I want to receive a notification on my email -in fact, I want to receive notification in 2 emails. Please let me know how to get this done.
    Thanks,
    Maria
    ...
  • Profile Image
    botasyorgos
    Answered on October 14, 2019 at 10:50 PM
    Also - another question:
    My clients will be entering credit card information that I want encrypted, but I cannot see the credit card number in the submissions area. How do I see that information?

    Maria
    ...
  • Profile Image
    gerardw
    Answered on October 14, 2019 at 11:06 PM

    Hello Maria,

    What I would like to know if how will I receive notification of the submissions received. I want to receive a notification on my email -in fact, I want to receive notification in 2 emails. Please let me know how to get this done.

    You can set up a notification email in your form and you will receive the submission email in your email address. If your form is encrypted, then you will receive an email with an encrypted message as shown by my colleague above. Then you would need to enter your private key to view the submissions in the email.

    Here's a related guide to further clarify your query: https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them#Am-I-Notified-via-Email-When-an-Encrypted-Submission-Comes-In 

    I have moved your second query regarding credit card to a new thread. Please check the new thread here: https://www.jotform.com/answers/2000835