I signed up created a form an now it says my account is suspended

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    Denisee Carlson 
    Asked on October 14, 2019 at 10:10 PM

    I can not access my account, it says my account is suspended? Do not know why. Try to verify email that you sent to verify account and that link did not work. Please help. 

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    Answered on October 14, 2019 at 10:21 PM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. As I check your account, the form is collecting credit card information on plain text fields. 

    Unfortunately, it is not allowed to collect credit card information on plain text fields using JotForm. Such forms are considered as phishing forms and associated accounts will be automatically suspended. Please refer to our terms of usage for more information on phishing. If you need to receive payments, it is required to use one of the payment methods available in the form builder. These payment methods comply with the PCI/DSS security standards to process the payments securely.  

    We have now deleted the guilty fields from the form and activated your account. Please refrain from adding such fields to your forms to avoid any further suspensions.