My account is out of space

  • Profile Image
    transactions
    Asked on October 15, 2019 at 11:26 AM

     My account won't take submissions and says it's out of upload space, but I paid for a year of the Silver and I'm still paying $20 a month for bronze.  I should not be out of space. Please fix this ASAP.

  • Profile Image
    stevenmarshall
    Answered on October 15, 2019 at 12:24 PM

    Hi @transactions,

    I do apologize for the inconvenience, I was checking your account and saw you had duplicate subscriptions. Silver Yearly from start date 12/22/2018 and then also the monthly Bronze like you. I was told that the Bronze subscription was canceled on 9/5/2019.

    We have changed your account back to the Silver subscription now and will auto-renew in December. So you are not over your limits now.

    FYI, the best thing to do is if you are going through PayPal is if you have an existing subscription and you want to upgrade is to cancel the other subscription vias PayPal then upgrade your account.

    Please let us know if you have any further questions.

    Thank you