Issues receiving the form on PDF

  • rah2019
    Asked on October 15, 2019 at 11:31 AM

    Hello,

    I having issues receiving my form on PDF. Once is submitted and I received on my email the PDF is disorganized. 


    please I will appreciated any help.

    Jotform Thread 2001595 Screenshot
  • BJoanna
    Replied on October 15, 2019 at 11:59 AM

    I checked your account and you are using our new PDF Editor. The PDF Document from the screenshot you provided was created by our old PDF designer.

    How many PDF reports you received via email had a wrong PDF Document? 

    Please delete the Email Notification and create a new one to see if that will resolve the issue. 

    How to Delete Notifications/Autoresponder

    Setting up Email Notifications