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  • Profile Image

    reply to address vanished

    Asked by bubbbab on April 02, 2013 at 10:09 AM

    It seems that on one of my email notifications, the reply to has vanished.  Can it be added back in or do I need to delete the notification and do a new one?

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    Answered by jefreylandicho on April 02, 2013 at 11:20 AM

    It is not necessarily needed to delete the notification to add a new one. You can edit the existing one or create a new one if needed.

    You can create additional or edit notification through Setup & Embed then clicking the Email Alerts Icon. Select the current notification(if you have an existing) or click the add new if you want to create a notification.

    Click the Repy To And Recipient Setting to add the email address who you want to receive the form notification when a submission is made.

    If you need to add multiple email address, you can do this by adding a space and comma after each email address e.g. email@one.com ,email@two.com.

    If you need further assistance, please contact us again.

  • Profile Image

    Answered by bubbbab on April 02, 2013 at 09:58 PM

    Actually, it is the "Reply To" Address that has vanished. Can I add that back?

    Also, as a Seont From address I have added one and hidden the field. But the emails are begin sent from noreply@jotform.com.  The form is at:

    http://form.jotformpro.com/jsform/30908122936959 if that helps.

    Thank again,

    Steve

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    JotForm Support

    Answered by jonathan on April 02, 2013 at 10:53 PM

    Steve,

    If you are already using one of the form field as the Sender E-Mail, then there is no need for the Reply To, because the Sender E-mail is already the to be reply to email.

     

    You noticed if you changed the Sender To to noreply@jotform.com, the Reply To will appear again.

    You will always be the recipient of notification email, thus you can always see who you want to reply to.

    Thanks.

  • Profile Image

    Answered by bubbbab on April 02, 2013 at 11:07 PM

    Thaniks for that, but if you notice that I have set the "Send From Email" to an actual value, yet when receiving the email notification it says from: noreply@jotform.com when I would like it to be from admin@medisuresupport.com

    I may not be doing a good job explaining this.


    Thanks,

    Steve. 

  • Profile Image
    JotForm Support

    Answered by jonathan on April 02, 2013 at 11:54 PM

    When I last checked your form, the value of Sender E-mail  was the field 'Admin Email'

    If your form is submitted, the notification email's sender value will be the value of "Admin Email" field. So it should not be noreply@jotform.com

    I did a quick test. My form only have name and an email field, which I also called 'Admin Email'

    As you can see on my gmail message, the From address is jonathan@mailcatch.com  which was the email I provided in the Admin Email field. And the reply to address is the same.

     

     

    This is the form's notification email setup. As you can see, the Sender E-mail is the form's Admin Email field. The Recipient E-mail value is my gmail account.

    So, you can see on the image above how the message arrived in my gmail account.

     

    Hope I am able to explain it better this time. Do inform us should you have further inquiry.

    Thanks.

  • Profile Image

    Answered by bubbbab on April 03, 2013 at 12:03 AM

    Thanks for that. Here is what I am getting. Not sure what I'm doing wrong.

     

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    JotForm Support

    Answered by jonathan on April 03, 2013 at 12:55 AM

    Hi,

    I suggest that you re-create the Notification Email. Because, I think the revisions done on the form were no longer reflected or updated on the notification email template.

    Use the Add New Email button to do this.

     

    Aferwards, please test submit the form again. Check if now get the proper email notification.

    Inform us if the issue persists.

    Thanks.

  • Profile Image

    Answered by bubbbab on April 05, 2013 at 08:10 AM

    Thanks again. So I have deleted the notification and added a new one with the Send From address admin@ and still the test emails that I run from the notification maintenance area show up as being sent from noreply@jotform.com.  Form at: http://form.jotformpro.com/jsform/30908122936959

     

    Thanks for any suggestions.

    Steve

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    Answered by moonzkie on April 05, 2013 at 10:32 AM

    Hi,

    The reason why the email is not being reflected on the notification is because of the condition which hid the field that has the pre-populated value. I suggest you use the hidden field instead.

    You can insert the hidden field wherever you want since it will be hidden from the end users.

    Hope this helps. Thank you.