Submit button is not getting disabled with the conditions

  • Clintonio
    Asked on October 15, 2019 at 10:27 PM

    Hi there,

    One of my forms is at:

    https://www.creativex.ca/contact

     

    It is now dead...the submit button is supposed to be deactivated if they answer no to the first question.  Now regardless of whether I select yes or no, the form stalls out when I select submit...

     

    I was trying to set up an integration with IFTTT or the google contacts app to try and set up an automation so that may have messed something.

     

    I may have accidentally messed things further because I cleared out a couple of the API's that were authorized on my account which I thought were auto created when I tried setting up the IFTTT integration.  I deleted the PDF editor and 2 samsungs from the list

    Jotform Thread 2002431 Screenshot
  • Kiran Support Team Lead
    Replied on October 16, 2019 at 12:19 AM

    The issue seems to be related to the option 'Review before Submit' in the form settings.

    157119957316102019 094915 Screenshot 10

    Could you try disabling this option and see if that works? Please get back to us if you need any further assistance. We will be happy to help. 

  • Clintonio
    Replied on October 16, 2019 at 1:50 AM
    Hi there,
    I removed the review as you suggest but it still will not submit regardless
    of whether the first question is answered yes or no
    ...
  • BJoanna
    Replied on October 16, 2019 at 3:28 AM

    I tested your standalone form https://www.jotform.ca/form/92855926903267 and it is working fine.

    Please re-embed your form with the iFrame code to see if that will resolve the issue.

    Getting the Form iFrame Code

    Your form does not have a condition to disable the submit button when NO is selected, so I assume that you removed that condition.