I can't access my account

Good morning

I wondered if you could help me

I have an account which is paid for by myself under the following details but I cant get access and the person I used to have doing the developing no longer works for me

Jotform username	martin.bond@serco.ae
Jotform password

Can you confirm our account is up to date

 

The credit card used to pay is under my name Andrew Spafford and I think is paid automatically

 

Regards

 

That email address is associated with martinbond1 account. The account does not have a subscription so maybe you're referring to another account?

Let us know your other username or email if you have another account you created on jotform so we can check it.

Also, you can reset the account password so you can gain access again, please refer to the guide below.

Guide: How-to-reset-the-password

Good morning
The issue is the email address for Martin has been deactivated so I cant reset password
Can you advise when the last time someone from Serco accessed the system?
Regards
Andrew 
www.simfoni.com
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Please note that this account "martinbond1" does not have any form created. This account was last accessed on 2017-06-04.

Do get back to us if you have any questions.

Thank you for response
Can you confirm that payments are up to date?
So has anyone even loaded anything in the system since 2017 as I am sure changes have been made
I would like to make a copy of the database and create another subscription so we can us this is a development instance is this possible
Andrew Spafford
Managing Director
+971 56 398 8815
andrew.spafford@simfoni.com
www.simfoni.com
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...

The account martinbond1 has no subscription and no forms. Do you have like a sample form URL so we can check the associated account.

Please refer below
Form Name
Form Link
Printed
CONTRACT APPROVAL FORM - SERCO MIDDLE EAST
https://form.jotform.com/53343499536970
Yes
PSR / BOND REQUEST FORM - SERCO MIDDLE EAST
https://form.jotform.com/53303526540952
Yes
VENDOR REQUEST FORM - SERCO MIDDLE EAST
https://form.jotform.com/53105540726954
Yes
ACCOMMODATION REVIEW - HIGH LEVEL VERSION
https://form.jotform.com/53174448771967
Yes
NEW YORK UNIVERSITY (NYU) SUPPLEMENTARY SPECIFICATION
https://form.jotform.com/52405252334951
Yes
COMPANY PROFILE - HUMAN RESOURCES - SERCO MIDDLE EAST
https://form.jotform.com/53191744360959
Yes
TENDER REQUEST FORM - SERCO MIDDLE EAST
https://form.jotform.com/53243671158961?
Yes
REQUEST FOR TERMINATION
https://form.jotform.com/53270431170949?
Yes
NON DISCLOSURE AGREEMENT (NDA)
https://form.jotform.me/50658990980470
Yes
SUPPLIER REVIEW
https://form.jotform.com/51740669998980
Yes
SERCO SUPPLIERS CODE OF CONDUCT
https://form.jotform.com/50980764912967
Yes
NON CONFORMANCE REPORT
https://form.jotform.com/53045093380956
yes
CONFLICT OF INTEREST - SERCO LIMITED
https://form.jotform.com/50982463856972
Yes
Andrew Spafford
Managing Director
+971 56 398 8815
andrew.spafford@simfoni.com
www.simfoni.com
[cid:image001.jpg@01D5842D.788CDD30]
...

Thank you for providing the form links.

The account you're referring to is SercoProcurement. Currently, payment or subscription for that account is up-to-date. If you have access to the account, you can check the subscription invoice on your end as well by following this guide: How-to-Check-Invoices

However, I can't open the invoice for the latest subscription so I will forward this to our backend team for further review. Once we have any information in this regard, you'll be posted here.

Thank you!

Thank you
The payments are paid on my credit card
Can you advise when the account was used last?
If I want to copy the database for a separate instance and use this as a development tool (happy to pay for it) how do I do this?
Andrew Spafford
Managing Director
+971 56 398 8815
andrew.spafford@simfoni.com
www.simfoni.com
[cid:image001.jpg@01D58435.6E5169A0]
...

The account was used last October 16, here is the last login seen in the account activity logs:

Please note that transferring data to another account also means transferring the form. Can you please confirm if you're referring to that?

I am just after the forms
The data can stay where it is as we would like it as a test environment for a client
Andrew Spafford
Managing Director
+971 56 398 8815
andrew.spafford@simfoni.com
www.simfoni.com
[cid:image001.jpg@01D5843D.0A2EFA20]
...

Hello Andrew - Upon further checking, our billing team can't find the payment for your laast subscription. The SercoProcurement account was downgraded to FREE, please provide us the payment receipt or proof that you paid the purchase order (PO).

Guide: How-to-Post-Screenshots-to-Our-Support-Forum

Looking forward to your response.

I will have a look but if I wanted to renew and transfer details what would the cost be
Get Outlook for iOS
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Hello Andrew,

The Silver Yearly plan will cost you $390/year. The transfer of forms is free. However, to do this, you need to log in to the SercoProcurement account to send us the request. We need this for verification and security purposes.

If you want to keep the forms on the same account, simply login to view/edit forms. If you forgot its password, you can reset it by following the steps in the below guide:

https://www.jotform.com/help/489-How-to-reset-the-password 

The issue I the email address doesnt exist any more
Andrew Spafford
Managing Director
+971 56 398 8815
andrew.spafford@simfoni.com
www.simfoni.com
[cid:image001.jpg@01D5845A.0AAE3610]
...

Hi Andrew,

Please note that the reset instructions will be sent to the email associated with the account. However, if the email is no longer existent, we can just change the email address so you could do the reset.

But in order to do that, please provide us a payment receipt or proof that you paid the purchase order (PO) for that account, at least the last payment made. We need it for verification and security purposes.

Or if you want, you can just clone the forms so you could have a copy of it. But the downside is, the URL will be different from that of the original forms. Here's a guide on How-to-Clone-an-Existing-Form-from-a-URL.

Good morning
Can you send me the date of the last payment and who the receipt would come from so I can search my archived emails
Regards
Andrew Spafford
Managing Director
+971 56 398 8815
andrew.spafford@simfoni.com
www.simfoni.com
[cid:image001.jpg@01D584E1.FFA13280]
...

Please try it in this email: procurement@serco.ae and the last PO was on January 14, 2019, but it shows the 0$ at our end so it's not paid: