I can't access my account

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    Andrew Spafford 
    Asked on October 16, 2019 at 03:20 AM

    Good morning

    I wondered if you could help me

    I have an account which is paid for by myself under the following details but I cant get access and the person I used to have doing the developing no longer works for me

    Jotform username

    martin.bond@serco.ae

    Jotform password

     

    Can you confirm our account is up to date

     

    The credit card used to pay is under my name Andrew Spafford and I think is paid automatically

     

    Regards

     

  • Profile Image
    jherwin
    Answered on October 16, 2019 at 03:51 AM

    That email address is associated with martinbond1 account. The account does not have a subscription so maybe you're referring to another account?

    Let us know your other username or email if you have another account you created on jotform so we can check it.

    Also, you can reset the account password so you can gain access again, please refer to the guide below.

    Guide: How-to-reset-the-password

  • Profile Image
    Andrew Spafford 
    Answered on October 16, 2019 at 04:50 AM

    Good morning
    The issue is the email address for Martin has been deactivated so I cant reset password
    Can you advise when the last time someone from Serco accessed the system?
    Regards
    Andrew 
    www.simfoni.com
    [cid:image001.jpg@01D58419.803BF700]
    ...

  • Profile Image
    ashwin_d
    Answered on October 16, 2019 at 05:00 AM

    Please note that this account "martinbond1" does not have any form created. This account was last accessed on 2017-06-04.

    Do get back to us if you have any questions.

  • Profile Image
    Andrew Spafford 
    Answered on October 16, 2019 at 05:50 AM
    Thank you for response
    Can you confirm that payments are up to date?
    So has anyone even loaded anything in the system since 2017 as I am sure changes have been made
    I would like to make a copy of the database and create another subscription so we can us this is a development instance is this possible
    Andrew Spafford
    Managing Director
    +971 56 398 8815
    andrew.spafford@simfoni.com
    www.simfoni.com
    [cid:image001.jpg@01D58422.0DC8DE00]
    ...
  • Profile Image
    Vanessa_T
    Answered on October 16, 2019 at 06:20 AM

    The account martinbond1 has no subscription and no forms. Do you have like a sample form URL so we can check the associated account.

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    Andrew Spafford 
    Answered on October 16, 2019 at 06:50 AM
    Please refer below
    Form Name
    Form Link
    Printed
    CONTRACT APPROVAL FORM - SERCO MIDDLE EAST
    https://form.jotform.com/53343499536970
    Yes
    PSR / BOND REQUEST FORM - SERCO MIDDLE EAST
    https://form.jotform.com/53303526540952
    Yes
    VENDOR REQUEST FORM - SERCO MIDDLE EAST
    https://form.jotform.com/53105540726954
    Yes
    ACCOMMODATION REVIEW - HIGH LEVEL VERSION
    https://form.jotform.com/53174448771967
    Yes
    NEW YORK UNIVERSITY (NYU) SUPPLEMENTARY SPECIFICATION
    https://form.jotform.com/52405252334951
    Yes
    COMPANY PROFILE - HUMAN RESOURCES - SERCO MIDDLE EAST
    https://form.jotform.com/53191744360959
    Yes
    TENDER REQUEST FORM - SERCO MIDDLE EAST
    https://form.jotform.com/53243671158961?
    Yes
    REQUEST FOR TERMINATION
    https://form.jotform.com/53270431170949?
    Yes
    NON DISCLOSURE AGREEMENT (NDA)
    https://form.jotform.me/50658990980470
    Yes
    SUPPLIER REVIEW
    https://form.jotform.com/51740669998980
    Yes
    SERCO SUPPLIERS CODE OF CONDUCT
    https://form.jotform.com/50980764912967
    Yes
    NON CONFORMANCE REPORT
    https://form.jotform.com/53045093380956
    yes
    CONFLICT OF INTEREST - SERCO LIMITED
    https://form.jotform.com/50982463856972
    Yes
    Andrew Spafford
    Managing Director
    +971 56 398 8815
    andrew.spafford@simfoni.com
    www.simfoni.com
    [cid:image001.jpg@01D5842D.788CDD30]
    ...
  • Profile Image
    jherwin
    Answered on October 16, 2019 at 07:20 AM

    Thank you for providing the form links.

    The account you're referring to is SercoProcurement. Currently, payment or subscription for that account is up-to-date. If you have access to the account, you can check the subscription invoice on your end as well by following this guide: How-to-Check-Invoices
    1571224734serco.png
    However, I can't open the invoice for the latest subscription so I will forward this to our backend team for further review. Once we have any information in this regard, you'll be posted here.

    Thank you!

  • Profile Image
    Andrew Spafford 
    Answered on October 16, 2019 at 07:50 AM
    Thank you
    The payments are paid on my credit card
    Can you advise when the account was used last?
    If I want to copy the database for a separate instance and use this as a development tool (happy to pay for it) how do I do this?
    Andrew Spafford
    Managing Director
    +971 56 398 8815
    andrew.spafford@simfoni.com
    www.simfoni.com
    [cid:image001.jpg@01D58435.6E5169A0]
    ...
  • Profile Image
    jherwin
    Answered on October 16, 2019 at 08:06 AM

    The account was used last October 16, here is the last login seen in the account activity logs:
    1571227438loginhist.png
    Please note that transferring data to another account also means transferring the form. Can you please confirm if you're referring to that?

  • Profile Image
    Andrew Spafford 
    Answered on October 16, 2019 at 08:50 AM
    I am just after the forms
    The data can stay where it is as we would like it as a test environment for a client
    Andrew Spafford
    Managing Director
    +971 56 398 8815
    andrew.spafford@simfoni.com
    www.simfoni.com
    [cid:image001.jpg@01D5843D.0A2EFA20]
    ...
  • Profile Image
    jherwin
    Answered on October 16, 2019 at 08:55 AM

    Hello Andrew - Upon further checking, our billing team can't find the payment for your laast subscription. The SercoProcurement account was downgraded to FREE, please provide us the payment receipt or proof that you paid the purchase order (PO).

    Guide: How-to-Post-Screenshots-to-Our-Support-Forum

    Looking forward to your response.

  • Profile Image
    Andrew Spafford 
    Answered on October 16, 2019 at 09:50 AM
    I will have a look but if I wanted to renew and transfer details what would the cost be
    Get Outlook for iOS
    ________________________________
    ...
  • Profile Image
    Welvin
    Answered on October 16, 2019 at 11:34 AM

    Hello Andrew,

    The Silver Yearly plan will cost you $390/year. The transfer of forms is free. However, to do this, you need to log in to the SercoProcurement account to send us the request. We need this for verification and security purposes.

    If you want to keep the forms on the same account, simply login to view/edit forms. If you forgot its password, you can reset it by following the steps in the below guide:

    https://www.jotform.com/help/489-How-to-reset-the-password 

  • Profile Image
    Andrew Spafford 
    Answered on October 16, 2019 at 11:50 AM
    The issue I the email address doesnt exist any more
    Andrew Spafford
    Managing Director
    +971 56 398 8815
    andrew.spafford@simfoni.com
    www.simfoni.com
    [cid:image001.jpg@01D5845A.0AAE3610]
    ...
  • Profile Image
    JohnRex
    Answered on October 16, 2019 at 02:06 PM

    Hi Andrew,

    Please note that the reset instructions will be sent to the email associated with the account. However, if the email is no longer existent, we can just change the email address so you could do the reset.

    But in order to do that, please provide us a payment receipt or proof that you paid the purchase order (PO) for that account, at least the last payment made. We need it for verification and security purposes.

    Or if you want, you can just clone the forms so you could have a copy of it. But the downside is, the URL will be different from that of the original forms. Here's a guide on How-to-Clone-an-Existing-Form-from-a-URL.

  • Profile Image
    Andrew Spafford 
    Answered on October 17, 2019 at 04:50 AM
    Good morning
    Can you send me the date of the last payment and who the receipt would come from so I can search my archived emails
    Regards
    Andrew Spafford
    Managing Director
    +971 56 398 8815
    andrew.spafford@simfoni.com
    www.simfoni.com
    [cid:image001.jpg@01D584E1.FFA13280]
    ...
  • Profile Image
    jherwin
    Answered on October 17, 2019 at 05:24 AM

    Please try it in this email: procurement@serco.ae and the last PO was on January 14, 2019, but it shows the 0$ at our end so it's not paid:
    1571304249balance.png