Why are we unable to access resumes and cover letters from applicants?

  • Kimberly Rice
    Asked on October 16, 2019 at 8:41 AM

    1571229577Jotform Error Screenshot 10

    Jotform Thread 2002877 Screenshot
    Page URL: https://www.jotform.com/uploads/RiverCityHousing/91426544516155/4468188726517627360/Resume%201.pdf
  • Ashwin JotForm Support
    Replied on October 16, 2019 at 9:14 AM

    I am sorry for the trouble caused to you. The issue is caused because of the "Require log-in to view uploaded files." privacy you have enabled in your account. Please check the screenshot below:

    1571231518privacy Screenshot 10

    Please note that this setting requires you to be logged in to JotForm account to access any uploaded files. Please uncheck the "Require log-in to view uploaded files." privacy in your account setting page and that will solve the problem you are having.

    Hope this helps.

    Do get back to us if you have any questions.