Why are we unable to access resumes and cover letters from applicants?

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    ashwin_d
    Answered on October 16, 2019 at 09:14 AM

    I am sorry for the trouble caused to you. The issue is caused because of the "Require log-in to view uploaded files." privacy you have enabled in your account. Please check the screenshot below:

    1571231518privacy.gif

    Please note that this setting requires you to be logged in to Jotform account to access any uploaded files. Please uncheck the "Require log-in to view uploaded files." privacy in your account setting page and that will solve the problem you are having.

    Hope this helps.

    Do get back to us if you have any questions.