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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    After hitting SUBMIT button, it says "please wait" and nothing happens for at least 10mins...What's going on?

    Asked by ngeidng on April 02, 2013 at 12:34 PM

    After user fills out the form, and hits the SUBMIT button but it seems stuck – the button is saying please wait but nothing is happening. I’ve waited 10 minutes!

    What is causing this problem?  What's the fix?

    Page URL:

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    Answered by sidharth_kch on April 02, 2013 at 12:40 PM


    I am unable to reproduce this issue. I checked your form and was able to do the test submission successfully. I was redirected to your thank you page.

    If you continue to have this issue, please clear your browser cache and try again.



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    Answered by ngeidng on April 02, 2013 at 12:56 PM

    Hi Sidharth,

    Got your submission...

    On my side, I don't have a problem submitting.  What I'm worried about is this problem was coming from a user, that is trying to fill out the form for the first time...

    Is this something I have to tell all the users that are filling out this form?



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    Answered by jefreylandicho on April 02, 2013 at 01:06 PM

    Please try using IFRAME embed script instead as it helps eliminates script conflict that could be causing the loading issue.