After hitting SUBMIT button, it says "please wait" and nothing happens for at least 10mins...What's going on?

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    ngeidng
    Asked on April 02, 2013 at 12:34 PM

    After user fills out the form, and hits the SUBMIT button but it seems stuck – the button is saying please wait but nothing is happening. I’ve waited 10 minutes!

    What is causing this problem?  What's the fix?

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    sidharth_kch
    Answered on April 02, 2013 at 12:40 PM

    @ngeidng

    I am unable to reproduce this issue. I checked your form and was able to do the test submission successfully. I was redirected to your thank you page.

    If you continue to have this issue, please clear your browser cache and try again.

    Thanks,

    Sidharth

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    ngeidng
    Answered on April 02, 2013 at 12:56 PM

    Hi Sidharth,

    Got your submission...

    On my side, I don't have a problem submitting.  What I'm worried about is this problem was coming from a user, that is trying to fill out the form for the first time...

    Is this something I have to tell all the users that are filling out this form?

    Regards,

    Danny

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    jefreylandicho
    Answered on April 02, 2013 at 01:06 PM

    Please try using IFRAME embed script instead as it helps eliminates script conflict that could be causing the loading issue.