Error message with payments in Square Sandbox mode

  • ica-development
    Asked on October 16, 2019 at 3:01 PM

    I am trying to test a form in Sandbox Mode with Square.  Square is connected and set to 'Test Mode,' but when I complete the form and submit the payment, I get an error message that reads:

    Error when calling Transaction: [HTTP/1.1 404 Not Found] {"errors":[{"category":"INVALID_REQUEST_ERROR","code":"NOT_FOUND","detail":"Card nonce not found in this application environment. Please ensure an application ID belonging to the same environment is used to generate the nonce."}]}

    Here is a link to the JotForm

    https://www.jotform.com/build/92804466015153#preview

    FYI--I am using the following pseudo-credit card info:

    Card number    4111 1111 1111 1111
    Expiration date    12/21
    CVV    111

  • Welvin Support Team Lead
    Replied on October 16, 2019 at 4:18 PM

    You will also need to toggle Test Mode in the Additional Gateway Settings options. See below:

    Error message with payments in Square Sandbox mode Image 1 Screenshot 20

    The same test credentials should work once you do that.

    Here's a demo you can check: https://form.jotform.com/62845718913970. 

  • ica-development
    Replied on October 16, 2019 at 4:35 PM

    Even with the additional gateway settings updated as advised, with the square connection re-authorized and all settings saved, I am still receiving the same error message.

    Square Payment Error
    Error when calling Transaction: [HTTP/1.1 404 Not Found] {"errors":[{"category":"INVALID_REQUEST_ERROR","code":"NOT_FOUND","detail":"Card nonce not found in this application environment. Please ensure an application ID belonging to the same environment is used to generate the nonce."}]}
     

    1571258036JOTFORM Screenshot 10

  • Welvin Support Team Lead
    Replied on October 16, 2019 at 4:58 PM

    It is not set that way, I just checked. Can you please verify? When you toggle this option to Yes, you will be asked to connect your Square account again at the top. 

  • belmontadmissions
    Replied on October 23, 2019 at 5:25 PM

    I followed this thread to solve the same issue. Welvin, you are absolutely right. I toggle it to "Yes", then I sign in again to my Square account. But then I try to save it, and it doesn't save. When I reload the page, it is back, reversed to where it was before. Do you have any advice?
  • Welvin Support Team Lead
    Replied on October 23, 2019 at 5:34 PM

    I'll review this for you @gcarman32 and provide you the reply on the following new thread:

    https://www.jotform.com/answers/2012484